For too long there has been a resignation amongst large businesses that below standard IT service and support is par for the course. It doesn’t happen overnight, it’s a slow change in state of mind as complacency creeps in and standards begin to slip. It’s OK to admit that your business suffers from this same complacency – that is the first step on the path to change.
CIO, Micheal Ibbitson, realised that the current IT Service at London Gatwick Airport needed to change and he wanted to shake things up. This is where we stepped in and helped transform the IT services and support at the busiest single runway airport in the world.
By downloading this case study you will discover…
It doesn’t stop there, by reading this case study you will understand how we took best practice industry disciplines such as ITSM, ITIL and SIAM, applied our own unique methodology and took radical ideas all the way from inception to implementation!