Struggling to map ServiceNow theory to the real-world way your business operates?
Hard to gain commitment to move beyond basic ITSM?
Unable to unlock ServiceNow savings from your suppliers?
Unsure of what aspects of ServiceNow will deliver the most benefit?
Disappointed with the expense and lack of value from other ServiceNow partners?
Or maybe you just want a ServiceNow partner whom you can trust?
With our help you don’t need to be an expert in ServiceNow to be able to transform your business with it. Velocity SmartTransform™ takes the guess-work out of delivering real business value with ServiceNow.
With Great Power Comes Great Responsibility
We think it is time for a new kind of ServiceNow partner, one thinks differently and has wider transformational skills. A partner you can trust that is experienced in managing services to guide and support you to deliver real business value at each stage of your journey, no matter your maturity. We don’t just care about implementing your ServiceNow. We care about delivering working services and solutions that drive your business forward. Which is why, after seeing the results we achieve, ServiceNow themselves asked us to become one of their newest partners
We are not your typical Servicenow partner. Our DNA is in Service Delivery & Transformation and we have combined these skills with weapons-grade ServiceNow development experience to create Velocity SmartTransform™. Seeing how fast our unique approach delivered results with ServiceNow customers, ServiceNow asked us to become one of their only new partners in 2018.
We believe you need more from your ServiceNow implementation; you need Service Transformation, not just a tool.
Which is why we combined our cross-industry skills in Service Strategy, Service Design, Process Design, Vendor Management, Communications, Business Change, Test Management and interim resourcing to create Velocity SmartTransform™, the first holistic ServiceNow transformation methodology that delivers your business goals.
We commit to go way beyond just configuring Servicenow; from strategy, target operating model to adoption and communications, we are there with you every step of the journey to make your ServiceNow vision a success.
We design your ServiceNow to deliver your IT strategy. From building Target Operating Models to designing strategic sourcing models, we make ServiceNow deliver for you.
We believe you don't need another tool, you need the business outcomes it delivers. Which is why each of our ServiceNow projects is designed to not stop at delivering Servicenow, we go further to deliver your business outcomes.
Agile delivery has always been our key to ServiceNow design and implementation. You shouldn't hve to accept waterfall "tell us your requirements" waterfall plans…
We believe success comes from experience, which is why all our consultants have managed or implemented large scale Service organisations for enterprise clients, so they can truly advise you on what is right for your business.
We team our consultants with our offshore development team who are seasoned multi-platform “old school developers", not just graduates with a Servicenow qualification and no experience of service transformation. Its what we call "Right Shored = Right Priced"
From helping you to build your own internal support capability, designing staff augmentation models to providing you with unbeatable flexible support, we are here to support you in every step of your ServiceNow journey.
Whether you are looking to implement ServiceNow for the first time or or get more from your existing investment, we can help you with four simple steps.
In our free half-day workshop we help you to map your goals against Servicenow capabilities to ensure you get the business results you want.
We work with you to create a tailor-made implementation plan that delivers your unique business outcomes, not just a ServiceNow tool.
We use our industry-leading Smart Transform™ agile delivery model to accelerate the delivery of your business outcomes.
Velocity Smart Transform™ saves you time, saves you money and unlocks the real potential of ServiceNow
Meeting our long-term strategy of getting our service desk and service management in house was by far their biggest achievement from my perspective because it really helped me drive my overall strategy forward after I arrived - that whole process only took about 6 months.
Michael Ibbitson Chief Information Officer - London Gatwick
The team would describe Velocity as full on, totally integrated, very focused upon delivering the end vision and end service model to the client, but most of all, working together. There was true sense of fun that we were delivering something that we knew was going to be successful.
Steve Murtagh Operations Director - Getronics
We've got a fully functioning service three months ahead of our original schedule. We therefore generated first year savings which are about a third in excess of what we originally planned.
Tony Pusey Chief Information Officer - Trinity Mirror Newspaper Group
I would use Velocity again, and I would definitely look for their help if I was doing a transformation or recovery programmes of work, that have got into difficulties, because their pace and direction can really turn things around at very short notice.
Michael Ibbitson Chief Information Officer - London Gatwick
Velocity were great to work with really. They understood what we were trying to achieve here. They brought a huge amount of insight and experience into exactly that sort of transformation programme and they added a lot of energy and direction to the team.
Tony Pusey Chief Information Officer - Trinity Mirror Newspaper Group
For the first time we have a living breathing strategy document that we presented to the board with the help from Velocity… For the first time ever the board actually said that they really recognise the effort that has gone into that strategy document covering all areas of the business which reflected a good understanding of the newspaper publishing business from Velocity and the journey they've been on over the past 6 months.
Colin Davies IT Director - Trinity Mirror Newspaper Group
The challenges for us were around getting engagement from the business, getting the business to buy in to the concept, and also transforming our contractual structure. Velocity could help us with all of that and they very successfully engaged the business, set up workshops, ran brainstorming sessions with the IT team to help make sure that both IT and the business bought into this new concept about how we were going to do service management and now service desk operation.
Michael Ibbitson Chief Information Officer - London Gatwick
Velocity really helped us to articulate the vision that we had and get all of the people that were involved in this behind the change that we were doing. They ran workshops as well as a whole host of one-to-one sessions to coach the people and ensure that everybody understood their new roles and ensure that we got a successful transition of the services to our selected outsourcer.
Tony Pusey Chief Information Officer - Trinity Mirror Newspaper Group
Velocity brought along structure, past experience and real energy to drive us through.
Peter Raettig Head of Infrastructure and Operations - Trinity Mirror Newspaper Group
Velocity Smart Technology
16 Red Lion Square, WC1R 4QH
t: +44 (0)20 3608 2768