Trinity Mirror

IT Service Transformation Case Study

IT Service Transformation at Trinity mirror 

Thousands of companies go through the same dispirited process of signing up to an IT outsourcing agreement, and then watching it in frustration as costs rise and standards fall. Poor service would be poorly rewarded, and would leave workers stymied and disaffected. The reason for this was simple - a lack of investment and innovation.

Trinity Mirror were cautious of this happening.

In order to deliver the operational savings that would meet their business challenges, they had chosen Endava (a UK offshore company with offices in Romania) as their partner to outsource their IT services.

However, up to this point Trinity Mirror had never outsourced any of their services, and Endava had never undertaken a full ‘end-to-end’ outsource. In 12 months of effort they had been unable to agree a suitable IT outsourcing arrangement with Endava.

With no solution in sight, Trinity Mirror’s CIO Tony Pusey approached Velocity to tackle the problem, but now there were only 5 months remaining to achieve the business case…

By downloading this case study you will discover…

  • How Velocity implemented an industry leading commercial contract that is flexible, innovative and encourages true partnership.
  • Why formulating a clear end-state vision from the start is so important.
  • How Velocity helped Trinity Mirror complete the final transition of all their services two months earlier than had originally planned.
To access your free copy now and discover the Velocity approach to IT Service Transformation, simply complete the form to the right.
Trinity Mirror - Service Transformation Case Study

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