We live in world that expects a rapid response to solving a problem. It’s an ‘on-demand generation’ and IT support is no different. Remote IT support is the norm. Something isn’t working so we call an IT support helpline or log a ticket request and wait for a response. This remote model has reduced business downtime dramatically, but there is one crucial area that is stuck in the past and causes unnecessary and hugely inconvenient delays – the replacement of IT equipment.
How long would you expect to wait if your company device fails completely? 24 hours? 2 days? Astonishingly the average response time to a major IT failure is 2.9 days! Can you imagine this lack of response time in any other industry?
It’s time that the replacement of IT equipment was brought into the twenty-first century and is reduced to a matter of minutes as opposed to waiting days.
In this eBook, we introduce the next generation in desk-side support, leveraging smart locker technology to provide users with fast, frictionless access to vital equipment 24x7.
By downloading this eBook, you will discover:
To access your free copy now and discover the Velocity Smart approach to IT support, simply complete the form to the right.