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Save time

Velocity Smart Collect™ ServiceNow application means no new applications to install and saves time for your support teams and users.


Save Money

Velocity Smart Collect offers the lowest total cost of ownership by proven, demonstrable savings in support effort and asset procurement costs.



Improve Service

Extend your service hours, dramatically improve your SLA response times and create service your customers will love.                              

The old way to deliver and collect IT equipment just plain sucks.

All aspects of End User Services, from apps to storage, is now cloud-based digital services but the Delivery and Collection of IT equipment is still a distinctly analogue, labour-intensive, time-consuming task, which hasn’t changed in the last 20 years and cost companies millions each year.

That's why today it still costs businesses:

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We think you were designed to deliver more. 

Which is why we created Velocity Smart Collect™

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We understand the challenges you face

We are IT support guys and Techies with over 50 years experience working for both IT companies and businesses.

We are fanatical about one thing: designing Smart Technology which frees you up, to be able to deliver more.

We all experience wasted time, cost, and effort in collecting, delivering or dropping off items, either at home or in business.  Velocity Smart Lockers and Smart Vending solutions improve in-house customer service and are ideal solutions for asset, parcel and package collection and delivery.

Our Customers

We are proud to be working with some of the world's leading companies.


Velocity Smart Collect™

We have developed the world's only “Built On Now” Certified ServiceNow Smart Locker solution, designed specifically for the needs of enterprise businesses.

Fast automated “Amazon-Smart Locker style” 24/7 Delivery and Collection solution of IT equipment and peripherals for corporate IT and IT Managed Service Providers.

The Velocity Smart Collect™ solution comprises three key features:



Velocity Smart Collect™

-The first ServiceNow Built On Now certified application for Smart Locker management

-Certified as compatible with all supported ServiceNow versions




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Velocity Smart Lockers™ & Velocity Smart Vending™

-Full ServiceNow integration to Smart Lockers™ brings “Click and Collect” to the heart of your office.

-ServiceNow powered Smart Vending Machines, designed to effectively provide all necessary peripherals at the touch of a button. 


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Global Support and Delivery

-Worldwide logistics, delivery and support.

-Enterprise-level support response and performance.




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See Velocity Smart Collect™ in action!

Velocity Smart Collect™ is designed to provide the best Smart Locker and Smart Vending solution for enterprise IT Support.

Take a tour through our fully automated app, where you will be able to experience first-hand how you can order and collect equipment from your ServiceNow request portal.

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Wide Device Range

We sell the widest range of leading Smart Lockers and Smart Vending.

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Introducing the Element Spark Series

Our vision has always been to automate every possible part of the IT equipment provisioning process. We believe that if a laptop is in one of our lockers, all the other steps in getting a laptop built, patched and collected by a user should be fully automated. 

Velocity Smart Collect™ is

'Built On Now'

We are proud to be a ServiceNow Premier Partner. 

When you deploy velocity smart collect™

Your company could experience...

95 %

95% faster asset delivery speeds

20 %

Up to 20% reduction in Deskside support effort

20 +

20 point improvement in Employee Net Promoter Score

60 Secs

User Request time from 2.9 Days to less than 60 Seconds

 Find out more about how our clients are delivering benefits for their business with our Industry Case Studies.

Implementing Velocity Smart Collect™ is easy



1. We design your perfect solution

We'll help you to build a Smart Technology solution perfect for your business.


2. We manage the fast seamless implementation

Download & implement Velocity Smart Collect, design your locker graphics, and have your solution working in as little as 5 weeks.

3. You Become an IT Support Hero

Free up time, save money & improve services to become the IT Support Hero you were always meant to be.


  • Velocity's Research Report 2022 Edition

    Discover key insights into working behavior and how workplace IT support will change in 2022 and beyond

    We have commissioned our annual Research report updated for 2022, that investigates the changes in working behaviour post-lockdown. This report uncovers unique insights from UK & USA office workers and predicts how workplace IT support will change in 2022 and beyond.

  • How can enterprises put a hybrid working model into practice?

    Velocity Smart Lockers and Vending can help change the productivity game by aiding your company implement a seamless hybrid working model.


    How to Build a Business Case for Smart Lockers

    Download our step-by-step guide on how to build a winning Business Case for Smart Lockers. From how to determine key drivers for change, the data you need to collect and how to calculate quantifiable ROI, our ebook will walk you through every step.

  • How to Design a Smart Locker Solution

    Download our guide to designing a strategy that ensures the successful implementation of Smart Lockers into a business. This eBook shares the experience we have developed over years of successfully delivering Smart Lockers for customers in almost every industry.


How much time and money Velocity Smart Collect could save you?

Take our ROI Challenge and find out how our customers achieve a Return on Investment in as little as 6 months.

Take our quick online questionnaire and receive a tailor-made ROI model for how much time and money we can save your business. 

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Download our free Product Brochure to find out more about Velocity Smart Technology

Download our free Product Brochure to find out more about our range of Smart products and services


As Seen In...

  • Most businesses do not prioritise laptop replacement, unless you are a VIP, so it is likely to take days,” said McDonald. But with Velocity Smart Locker, a new laptop with the user’s system image can be ready to collect in about 45 minutes

    Computer Weekly

  • In reality, these units seem to make sense for any forward-thinking tech support department.


  • Whether you are borrowing forgotten items, collecting new equipment or even replacing a faulty laptop with one configured personally for you, this system removes the need to call the IT department or find a local support engineer

    Kit Guru

  • This kind of automated, cloud-based support service extends IT desk side support beyond the conventional 9-5 and turns it into a 24/7 service at a much-reduced financial cost to businesses.

    IoT Now

Latest news & articles

From the Blog

How to use a Smart Locker?
How to use a Smart Locker?
21 June, 2024

Imagine a world where IT support is instant, equipment requests are fulfilled in minutes, and operational hiccups are a ...

The Best Smart Locker System for Asset Management
The Best Smart Locker System for Asset Management
10 June, 2024

IT asset management has evolved significantly, moving away from traditional methods like manual inventory checks and cum...

Navigating the Future: Transforming finance IT with smart lockers
Navigating the Future: Transforming finance IT with smart lockers
14 May, 2024

The finance sector exists at the intersection of continuous innovation and strict security demands, where the intricacie...