Fragmented device distribution forces teams to rely on manual fulfilment, delayed asset swaps, and limited audit controls at dispersed sites. Most legacy systems lack real time workflow integration, scale poorly across estates, or require costly overhauls to connect with enterprise ITSM platforms. This comparison weighs integration depth, support commitments, and pricing transparency so teams can align a kiosk or locker platform to ITSM priorities without incurring sunk costs.
The vendor advertises 95% faster asset delivery and up to 20% reduced support effort. The vendor also states deployments can complete in as little as five weeks. The offering targets hardware distribution and touchless walk up support via locker and vending hardware integrated with enterprise workflows.
Velocity Smart Collect® runs as a ServiceNow native application and is certified Built On Now for compatibility with supported ServiceNow versions. It links click and collect checkouts to native CMDB records, so asset state, location and ownership appear inside the customer tenant rather than in a parallel database. The physical fleet includes Smart Lockers and Smart Vending machines, and the vendor provides worldwide logistics and enterprise support for deployment and operations.
The single distinguishing claim is its ServiceNow native certification and compatibility across supported releases. That status means customers keep RBAC, audit trails and CMDB authority inside their own ServiceNow tenant. For large organisations that must control audit, change and compliance, the result is fewer third party security reviews and less operational friction.
Full ServiceNow native operation reduces integration work because workflows, fulfilment and audit logs live inside the tenant. The physical devices automate hardware delivery and returns, which the vendor links to lower on-site ticket volumes; refer back to those figures for the advertised delivery and support gains. Global logistics and enterprise support mean the vendor covers multisite rollouts and ongoing field maintenance, reducing internal procurement complexity for hardware and shipping.
Large enterprises and managed service providers with distributed offices and a commitment to ServiceNow for ITSM will see the clearest fit. Teams that need asset tracking inside their CMDB and want to reduce engineer dispatches will benefit most. Organisations planning multisite rollouts and centralised governance gain the most from the native integration.
Because Smart Collect® runs inside the customer’s ServiceNow tenant and records assets as native CMDB items, customers avoid data synchronisation, parallel databases and an extra vendor security posture. That arrangement shortens security review cycles and preserves existing RBAC and audit controls. For procurement and compliance teams this reduces gating work when adding hardware endpoints to ITSM workflows.
A multinational deploys the locker and vending fleet across regional offices to automate new starter kit distribution and laptop swaps. ServiceNow tickets trigger click and collect fulfilment and asset records update automatically in the customer CMDB. The result is fewer engineer visits and faster on‑site resolution for remote employees.
Pricing is not listed publicly. The product data marks pricing as not applicable and informational only, reflecting that enterprise quotes will vary by site count, hardware configuration and logistics. Prospective buyers should contact the vendor for scoped deployment pricing and a rollout estimate.
Website: https://velocity-smart.com
Operates in 64 countries with over 1.4 million lockers online and records billions of interactions, the company reports. This scale positions Vecos for multi-site corporate campuses and global facilities. The system adapts locker allocation in real time to match employee patterns and visitor flows.
Vecos supplies a real-time, adaptive locker system that switches use cases without manual reprogramming and supports project storage, overnight items and parcel handling. The solution integrates with existing access control and workplace management systems and runs on a cloud platform with extensive API capabilities. Site and portfolio level analytics report utilisation and help facility teams reconfigure space based on observed behaviour.
The defining feature is behaviour-driven adaptation that changes locker roles automatically as usage patterns shift. That approach reduces the need for manual configuration and keeps lockers aligned with fluctuating hybrid schedules. The vendor positions this as infrastructure that evolves with workplace practices rather than fixed hardware installed once.
The system supports a wide set of workplace scenarios from visitor lockers to long-term project storage, making one physical footprint serve many needs. Integration with access control and management platforms preserves existing security models and reduces extra credential work for facilities teams. Cloud infrastructure is designed to scale, which suits large rollouts and global estates. The vendor also highlights enterprise security standards and a proven deployment history with major corporate clients, which helps when purchasing stakeholders evaluate risk.
Deployment and full integration can need substantial planning for large organisations. This increases project management overhead and lengthens delivery timelines.
The initial capital outlay may be high for smaller enterprises or compact office sites. Smaller budgets could struggle to justify the hardware and integration effort.
Setup complexity for diverse use cases sometimes requires dedicated technical support resources. Organisations without internal integration capacity will need vendor or partner assistance.
Vecos is not the right choice for organisations seeking a fixed, non-adaptive locker system. Clients with extremely limited deployment budgets or minimal infrastructure may find the total cost prohibitive. The solution also does not suit teams that require ultra-fast, low-cost installations without integration work.
The vendor states it supports over 330 APIs for workplace management, access control and reporting systems. Those integrations make it straightforward to connect lockers to door systems, room booking and corporate directories. For large estates this reduces bespoke middleware work and shortens the route to centralised monitoring.
Large enterprises, corporate facilities teams and organisations with multiple offices that need flexible storage across sites. Teams that prioritise data driven space management and want a hardware platform that changes role as work patterns evolve. Facilities and IT teams planning phased, portfolio level rollouts will gain most from Vecos.
A multinational deploys Vecos lockers across global offices and ties them into existing access control. Employees use their normal credentials for locker access, while HR and facilities adapt locker roles as hybrid schedules change. Management then uses real-time reports to reclaim underused space and reduce admin for locker allocations.
Pricing follows a flexible, enterprise model with details provided on consultation. No fixed list prices are published, and solutions are sized to scale across organisations of varying size. Procurement typically combines hardware, software services and integration work into a single engagement.
Website: https://vecos.com
Blocks reports more than 500,000 users worldwide. The company received the Mix Awards 2025 Product of the Year recognition. Its focus is a software first locker platform that adapts to parcel handling, IT equipment distribution and document exchange.
Blocks combines upgradeable locker hardware with a cloud control plane so administrators change workflows without replacing cabinets. The platform supports permissions, remote management and branding integration, and it interfaces with existing IT stacks for asset tracking and access control. Use cases span office parcel management, click and collect retail, residential deliveries and campus document exchange.
Blocks’ software first approach centres on modular firmware and a cloud service that tie into an enterprise directory and ticketing tools. That design reduces the need for bespoke hardware projects and lets the lockers evolve as processes change. For organisations that keep control of identity and workflows, this reduces replacement costs and preserves existing operational tooling.
The interface is intuitive for both employees and managers, which reduces training overhead and speeds adoption. Security is explicit with ISO 27001 certification and ongoing security assessments, which supports regulated environments. Integration reach is broad and includes collaboration and ITSM platforms, so the lockers fit into existing notification and fulfilment flows rather than forcing a parallel system. The reported user base suggests deployments at scale across many industries.
Smaller organisations with minimal IT staff may find the integration and configuration effort disproportionate to their needs. Projects with tight, fixed budgets will face uncertainty until a vendor quote is provided. Sites with unreliable connectivity or where on premise only solutions are required will face additional operational risk.
Blocks integrates with enterprise tools to connect lockers into workflows. Key integrations include Microsoft Teams, ServiceNow, Jira, Slack, Stripe, Entra ID and BMC Helix. These links support notifications, payments, directory based access and ticket driven fulfilment.
Enterprises and facilities teams that need a scalable locker estate tied to their identity and ticketing systems. Organisations that value design conscious hardware, remote administration and multi use cases such as asset loans, parcel deliveries and click and collect will get the most value. Regulated industries with security controls will appreciate the certification posture.
A corporate client upgraded internal parcel and document handling with Blocks lockers connected to the company directory. IT configured workflows so tickets trigger secure locker releases and managers monitor usage from the admin zone. Employees pick up items through a simple interface and the facilities team tracks asset movement without manual reconciliation.
Pricing depends on cabinet configuration, number of units and integration scope. The vendor asks prospective customers to request a tailored quote to reflect hardware choices and service requirements.
Website: https://blockslockers.com
A lifetime warranty covers all IVM hardware, and the company emphasises Made in USA manufacturing. The product range supports 24/7 self service asset and supply distribution through vending, locker and kiosk hardware. The offering targets large scale operations where uptime, repairability and domestic supply chains matter.
IVM combines physical dispensers and locker units with inventory software to provide real time stock visibility and automated restocking alerts. The suite includes SmartVault, SmartStation and SmartLocker for device loans, peripheral dispensing and secure returns, and it adds remote troubleshooting for device support. Turnkey installation, training and ongoing maintenance form part of the deliverable.
IVM positions itself on complete, US manufactured solutions delivered as a single vendor package with a lifetime warranty on hardware. That arrangement reduces vendor handoffs during procurement and keeps spare parts and service local. For organisations that prioritise domestic sourcing and a single accountable supplier, this is the defining feature.
IVM’s marketing materials state the technology powers industry leaders such as Microsoft, Meta and Intel. The company offers hands on support including installation and training, which lowers the internal project burden for IT teams. Deep domestic sourcing and the lifetime warranty reduce long term replacement cost and supply chain uncertainty. Integrations with ServiceNow and Zendesk are listed, so asset events and tickets can be recorded in existing IT workflows.
Primarily aimed at enterprise scale deployments. Smaller sites will likely find the solution cost prohibitive.
Customisation and installation can be complex. That complexity can extend deployment timelines and require external project management.
Limited emphasis on consumer retail or single site use. The product line focuses on institutional scenarios rather than shop floor retail use.
Small or very local operations with a low transaction volume will not realise the same return on investment. Organisations that need a plug and play countertop solution for under 50 transactions a week should look elsewhere. Teams without a capital budget for hardware purchases and site works will find the commercial model unsuitable.
Large enterprises, government bodies, universities and healthcare facilities that must automate high volume asset and supply distribution will find IVM relevant. It suits teams that prefer US manufacture and a single supplier for hardware, installation and long term support. It also fits organisations with existing enterprise ITSM platforms that want inventory events reflected in central workflows.
A university deployed SmartStation kiosks and SmartLocker units across multiple campuses to enable 24/7 access to laptops, PPE and lab supplies. Automated inventory tracking reduced administrative labour and improved accountability for loans and returns. Campus IT reclaimed time previously spent on manual fulfilment and reporting.
IVM uses custom enterprise pricing. Solutions are tailored to site count, hardware mix, installation scope and support contracts. Contact IVM for a site survey and a detailed quotation that matches your deployment scale and service requirements.
Website: https://ivminc.com
Plug and play holographic kiosks host human like avatars that speak, show facial expressions and move in real time. The vendor advertises these avatars as able to operate 24/7 and handle customer facing roles across sectors. That combination of visible presence and continuous availability targets venues where a physical presence still matters.
2077.ai supplies multimodal real time interaction that combines speech, facial animation and body motion with a visual display. The offering includes customisable virtual employee avatars and an exclusive enterprise private knowledge base for role specific information. Hardware options list holographic display units intended to work with the vendor software and analytics stack.
The single most distinctive element is the emphasis on highly anthropomorphic virtual employees that learn over time. The system pairs naturalistic motion and expression with autonomous learning to adapt scripts and responses for specific enterprise workflows. That focus on lifelike behaviour and ongoing learning distinguishes this from simple voice or chatbot kiosks.
Highly customisable avatars let organisations match brand, dress code, language and gestures to the customer context. The vendor highlights advanced multimodal interaction that brings facial expression and motion into standard service dialogues. A private knowledge base supports sensitive or proprietary content, and the platform includes data processing and analytics to surface common queries and usage patterns.
Organisations that require a fully on premises deployment without cloud reliance should look elsewhere. The vendor notes cloud reliance as a platform characteristic. Small businesses with tight capital budgets or minimal technical support are unlikely to get a favourable total cost of ownership from this product.
Large enterprises and venue operators that need visible, branded customer assistance and can fund a tailored deployment. The product suits hospitality groups, retail flagships, public institutions and healthcare sites that want an always available front of house presence. Buyers should expect to commit to an integration and tuning project rather than a plug in consumer purchase.
A large retail chain installs holographic kiosks that run multilingual avatars to provide product information and assist checkout. The avatar draws on a private knowledge base to present stock levels and promotions. Store staff reallocate time from routine queries to higher value tasks.
Pricing follows a custom enterprise model with SaaS plans available. The vendor requests scope details to produce a quote that reflects avatar complexity, display hardware and knowledge base integration.
Website: https://2077.ai/products
In evaluating solutions for automated IT asset management and distribution, five contenders present diverse strengths and capabilities. Each suits differing workflows, scales, and deployment needs, providing enterprises with ample choice for their specific requirements.
Velocity Smart Collect® stands out due to its ServiceNow-native operation. Asset tracking, fulfilment processes, and audit logs reside directly within the customer’s ITSM tenant, streamlining compliance efforts and enhancing operational intelligence. In contrast, Blocks focuses on a modular cloud-based approach, tying its adaptable lockers into enterprise tools with broad integration capabilities. Meanwhile, Vecos showcases adaptability via real-time, behaviour-driven reconfiguration of storage allocations based on usage patterns.
For enterprises prioritising adaptability, Vecos offers configurability, modifying its resources to respond dynamically to evolving workplace scenarios. IVM emphasises equipment durability and domestic manufacturing, appealing to customers seeking localised hardware chains and lifecycles with warranties extending hardware viability. Lastly, 2077.ai offers a niche value in engaging and anthropomorphic virtual kiosks, suitable for branded front-house employee deployments.
Velocity Smart Collect® emerges as the leading solution for distributed IT asset management among these options. Its integration into the ServiceNow ecosystem ensures alignment with enterprise IT workflows, while its global logistics and support capacity suit deployments spanning multiple sites. However, businesses valuing adaptable storage for dynamic work environments might find Vecos a preferred alternative. For organisations committed to tenant-native compliance and integrated insights, Velocity Smart Collect® aligns directly with these core operational needs.
Comparing options for device distribution and support automation centres around compatibility with existing workflows and deployment scope.
| Product | Key Differentiator | Best for Use Cases | Pricing | Notable Limitation |
|---|---|---|---|---|
| Velocity Smart Collect® | ServiceNow native certification | Large organisations prioritising ITSM integration | Price not published | Upfront costs for enterprise-scale locker deployments |
| Vecos | Behaviour-driven adaptive locker system | Multi-site corporate campuses and global facilities | Price not published | High initial investment for smaller enterprises |
| Blocks | Software-centric locker management | Enterprises with dynamic asset tracking needs | Price not published | Complex feature set may be overwhelming for small teams |
| IVM, Inc. | Lifetime warranty for US-manufactured hardware | High-volume asset and supply distribution | Price not published | Suitability limited for low-volume or small sites |
| 2077.ai | Human-like avatars for customer interactions | Enterprises requiring branded, visible assistance | Price not published | Relies on cloud infrastructure, limiting on-premises use |
Physical on-site IT support remains a costly challenge as AI advances digital workflows. The article highlights the growing gap between virtual automation and the persistent need for device handover, swaps, and peripheral distribution. Velocity-smart closes this gap with its fully ServiceNow-native platform that manages asset delivery, returns, and virtual tech bar functions seamlessly inside the customer’s environment. This integration preserves existing governance, RBAC, and audit controls, replacing costly engineer dispatches with intelligent automation.
Key benefits include:
Explore how Velocity-smart can modernise your IT support with AI-powered automation and physical handovers centralised inside ServiceNow. Get in touch to evaluate how Smart Collect® can reduce support costs and accelerate device fulfilment across your organisation.
Velocity-smart offers a fully integrated ServiceNow native application which allows for seamless asset tracking and management within the customer’s existing tenant. This integration maintains critical features like RBAC and audit trails, which simplifies compliance and governance for large enterprises.
Blocks provides a highly intuitive interface that reduces training overhead for its users, which can be a major advantage for smaller teams requiring straightforward functionality. While Blocks excels in simplicity, Velocity-smart’s native ServiceNow integration makes it a better fit for enterprises needing comprehensive tracking and support across multiple locations.
Yes, Velocity-smart provides worldwide logistics and enterprise support, ensuring that multisite deployments and ongoing maintenance are effectively managed. This capability is particularly beneficial for organisations looking to implement hardware distribution automation in diverse locations.
Vecos’s behaviour-driven adaptive locker system changes roles automatically based on usage patterns, making it ideal for organisations with fluctuating storage needs. If a business prioritises flexibility in locker roles over deep integration with ServiceNow, Vecos could be better suited.
Velocity-smart’s pricing is not publicly listed and varies based on site count and hardware configuration, which may require thorough budgeting considerations upfront. Prospective customers should contact the vendor for tailored quotes based on their specific deployment needs.