IT disruptions can cripple productivity, leading to downtime, missed deadlines, and frustrated employees. Traditional IT support models rely on helpdesk tickets, manual asset distribution, and in-person troubleshooting, which can be slow and inefficient.
Smart lockers provide a self-service, automated solution that allows employees to retrieve, replace, or return IT equipment instantly, without waiting for IT staff intervention. By integrating smart lockers into IT support workflows, businesses can resolve IT disruptions faster, more efficiently, and with reduced operational costs.
How Smart Lockers Minimise IT Downtime
1. Instant Laptop and Device Replacements
- Employees experiencing device failures or malfunctions typically have to wait for IT support to assign a replacement.
- Smart lockers store pre-configured spare devices, allowing users to swap faulty equipment for a working device immediately.
- This eliminates productivity loss caused by waiting for IT approval, asset allocation, or repair scheduling.
2. 24/7 Self-Service IT Support
- Traditional IT support operates on fixed schedules, leaving employees stranded outside working hours.
- Smart lockers allow IT teams to pre-load essential devices into designated compartments, ensuring 24/7 access to IT support without requiring live assistance.
- Employees in different time zones, remote offices, or hybrid work setups can resolve IT disruptions instantly.
3. Automating IT Repairs and Returns
- Faulty devices can be returned to smart lockers, automatically generating a repair ticket in IT Service Management (ITSM) systems like ServiceNow.
- IT teams receive instant alerts, allowing them to prioritise repairs and redeploy functional devices faster.
- This reduces repair backlogs and ensures better device availability for the workforce.
4. Enhanced IT Asset Security and Tracking
- Lost or stolen devices create security risks and compliance concerns.
- Smart lockers track every device issued, swapped, or returned, ensuring a full audit trail of IT assets.
- Only authorised employees can access specific lockers, reducing the risk of unauthorised device usage.
5. Reducing IT Helpdesk Workload
- IT teams spend significant time on low-value tasks, such as asset handovers and tracking lost equipment.
- Smart lockers automate these processes, allowing IT teams to focus on complex technical issues and innovation.
- Fewer IT tickets related to lost, broken, or unavailable devices means faster resolution times for critical support requests.
Get a Free Custom Business Case for IT Support Optimisation
Want to see the impact of self-service smart lockers on IT efficiency and downtime reduction? We provide a custom business case for free, designed to help your organisation calculate the exact ROI and operational benefits of smart lockers. Request yours today.