Every IT leader reaches the same point once hardware handovers stop scaling: which smart locker system is actually right for us? The market is noisy, the feature lists look similar, and the real differences only show up after you have signed. This guide walks through the criteria that separate a genuine locker management system from a bank of electronic boxes.
A smart locker system should take the manual work out of issuing, returning and swapping IT equipment. Employees request a device, collect it from an assigned bay around the clock, and every movement is recorded automatically. If a system cannot do that without a technician in the loop, it is a storage cabinet, not a locker management system.
A basic smart locker opens a door. A smart locker system manages the whole lifecycle from one place: request, fulfilment, return, restock, reporting and audit. The gap between the two is where most of the value sits.
This is the decision that ages best or worst. An API-bridged locker connects to ServiceNow from the outside, which means a data sync to maintain and a fresh review at every platform upgrade. A native application runs inside ServiceNow itself. Velocity is the only ServiceNow smart locker that is Built On Now certified, so the physical handover is part of the workflow your platform team already trusts.
Velocity Smart Collect is a ServiceNow-native locker management system used by Roche, BAE Systems and Centrica. It handles IT asset locker workflows end to end, with the ticket and CMDB updating themselves on every transaction.
Software that automates the storage, tracking and distribution of assets through smart lockers, so IT teams keep full visibility without manual work.
No, but if you run ServiceNow, a native system removes the integration overhead entirely and keeps one source of truth.
Book a demo and we will show a smart locker transaction end to end, inside your own ServiceNow.