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The only Built On Now certified smart locker

The Only Built On Now Certified ServiceNow Smart Locker

Velocity Smart is the world's only Built On Now certified ServiceNow smart locker solution. Every collection, return and swap is processed inside your own ServiceNow — no API bridging, no middleware, no manual data entry.

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Why certification matters

Certified inside ServiceNow — not merely connected to it

Other locker vendors integrate with ServiceNow through external APIs. Velocity Smart Collect is built natively on the Now Platform and holds Built On Now certification — the difference between a workflow your platform team already trusts and one they re-evaluate at every upgrade.

Native data model
Uses your ServiceNow CMDB, asset, request and approval tables directly. No data sync, no shadow database — every transaction is a first-class ServiceNow record.
Native security
Inherits your existing RBAC. No separate user directory, no external data exposure, no fresh vendor security review per site or per upgrade.
Upgrade-safe
Tracks the ServiceNow release schedule with day-one compatibility. One upgrade cycle, not two. Built On Now certified and available from the ServiceNow Store.
How a transaction works

From ServiceNow request to locker collection — automatically

The physical handover becomes a step in the workflow your team already runs, not a separate system to reconcile.

1 · Request
An employee raises or is assigned a hardware request in ServiceNow. Approvals run through your existing workflow.
2 · Collect
Smart Collect assigns a locker bay and issues a secure, single-use code to the user's registered work address. They collect 24/7.
3 · Reconcile
On collection and return, the request closes and the CMDB asset record updates in real time — inside ServiceNow, with a complete audit trail.
Proof

Trusted by regulated enterprises

Roche, BAE Systems and Centrica run ServiceNow-native physical handover on Velocity — self-service access to IT equipment with a complete, automatic audit trail their compliance teams can stand behind.

FAQ

ServiceNow smart locker questions

What is a ServiceNow smart locker?

A ServiceNow smart locker is a secure, automated storage and dispensing unit that integrates natively with the ServiceNow platform. Unlike lockers that connect via an external API, every transaction — collection, return, swap — is processed directly within ServiceNow workflows, with no middleware or manual sync.

What does "Built On Now certified" mean?

Built On Now is ServiceNow's certification for applications built natively on the Now Platform. Velocity Smart Collect is the only smart locker and vending application to hold it — meeting ServiceNow's standards for security, performance and platform compatibility, and available from the ServiceNow Store.

How does Velocity integrate with ServiceNow?

Via the Velocity Smart Collect application installed directly into your ServiceNow instance. When a user collects or returns an asset, the system creates or updates service requests, CMDB records and approvals automatically — with zero manual data entry.

Is Velocity the only ServiceNow smart locker solution?

Velocity is the only provider with Built On Now certified smart locker and vending technology. Other providers integrate through third-party APIs, which needs extra configuration and does not offer the same depth of native workflow automation.

See it in your own tenant

Automate physical IT handover inside ServiceNow.

Book a 30-minute demo and we will show a ServiceNow smart locker transaction end to end — native, certified, audited.

Book a demo See the Smart Collect platform