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45–60%

Reduction in Hardware Request Tickets

 

30%+

Saved Onsite IT Support Time

90%

Reduction in Lost or Misplaced Assets

WELCOME TO THE FUTURE OF IT SUPPORT

Welcome to Velocity Smart Lockers™

Our Smart Lockers are the first in the Velocity Smart Technology family. Our Smart Locker System delivers innovation and automation directly into the heart of every IT Service organisation.
 
Full ServiceNow integration to Velocity Smart Lockers™ brings “Click and Collect” to the heart of your office.
 
Simply request your laptops, phones, peripherals or spares from your online Service Portal and then pick them up directly from your Velocity Smart Locker™. We provide a fully automated smart locker system with end-to-end request fulfilment and integrated asset, CMDB, and restock management.
 
You can have it all: extended service hours, increased customer satisfaction and reduced support costs.
 
 
 
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The biggest problem in IT: The IT Bottleneck

IT departments are overwhelmed with low-value hardware requests — keyboards, chargers, and other peripherals that drain time and resources.
The result: long waits, missing inventory, frustrated users, and wasted IT effort.

The Impact: 

fast-time

Hours lost to trivial tickets

 

decrease

Reduced productivity and higher downtime

 

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Poor asset tracking and rising losses

 

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Inconsistent access across offices and hybrid teams

You need a system that handles the “small stuff” automatically — so IT can focus where it matters most.

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Trusted by IT Teams Who’ve Been There

You don’t have to keep fighting ticket overload.

At Velocity Smart, we’ve helped IT departments around the world automate hardware requests, reduce downtime, and give employees instant access to the tools they need.

Our ServiceNow-native platform means no extra systems, no complicated setup — just faster service, fewer tickets, and happier teams.

💬 Real Stories from Our Customers

“The rollout across our UK and European offices was seamless. The integration with ServiceNow means every transaction is tracked automatically — we’ve reduced lost assets to almost zero.”

Tomás Rivera, End-User Services Manager

“Before Velocity Smart, our IT team spent hours every week dealing with simple hardware requests. Now, people just collect what they need from the vending machines — no waiting, no tickets. It’s made a noticeable difference in productivity across the business.”

Laura Bennett, IT Operations Lead

Velocity Smart Vending

Explore Our Smart Locker Devices

“We offer a suite of smart dispensing devices to suit different deployment scales, item types, and use-case scenarios. All integrate seamlessly with ServiceNow via our Velocity Smart Collect™ platform.”

 
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Element Series

Flexible storage for any kind of peripheral

  • Secure storage and pick-up of laptops, phones, high-value items
  • High-automation workflows, full provisioning & patching

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Blocks Series

Standard models, flexible customization

• Standard models suit most deployments, with customization available when needed.

• Optional internal power, including standard sockets, USB, and USB-C.

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Smart Vending

High-demand / mixed items

  • We have two different models to choose from depending on your requirements.
  • Spiral-free dispensing, modular shelves, gentle conveyor, break-proof glass

Learn more

How Smart Lockers Work

We've made Smart Lockers do one simple thing: work perfectly with ServiceNow 

 While the process the employee follows is incredibly easy, the important stuff happens seamlessly behind the scenes. There is no separate Smart Lockers application to use, or integrate to, every single task from restocking, to reports, to setting allowance levels or managing access is all performed in our ServiceNow certified Velocity Smart Collect™ application right inside your instance of ServiceNow.

NEW HOW IT WORKS
Velocity Smart Vending

Why Choose Velocity Smart Lockers

24/7 Availability 

Self-service access anytime, anywhere

Built on ServiceNow 

Fully native integration for seamless workflows

Mobile Access

Request, collect, and track directly from your phone.

Fewer IT Tickets

Automate low-value hardware requests instantly

Real-Time Inventory

Full visibility of assets and usage across sites

Scalable & Secure

Easily expand across locations with enterprise-grade security

Powered by Velocity Smart Collect™

Velocity Smart Collect™ is our ServiceNow-native platform that automates every part of the smart vending and locker experience — no extra apps, no syncs, no hassle. Supports automated provisioning, equipment lending, and “click & collect”

1

Request

Employees order what they need through ServiceNow or directly from their phone.

2

Approve & Track

Smart Collect® automatically checks stock, triggers approval, and tracks every transaction

3

Collect & Restock

The user picks up their item using a secure code, while Smart Collect® updates inventory and restock levels instantly.

Global Support & Restocking Services

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Of course, you need more than just a great solution. You need great service to help manage it. With our Global support network, we offer a full range of Vending Restocking and Support Services to meet your enterprise needs.

  • Global Restocking & Service Network

  • Device Delivery Across Tariff Barriers

  • On-the-ground Support & Maintenance

  • Scalable Rollouts & Expansion Assistance

How Much Could You Save? Request a Free Business Case Now!

Wondering how much time and money Smart Lockers and Vending could save your business? Our free, personalized business case provides a detailed analysis of your potential cost reductions, efficiency gains, and ROI—tailored to your exact operations. Get the data you need to make an informed decision and present a strong case to stakeholders.

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Smart Lockers Lease Options

We have a range of Smart Locker and Smart Vending Machines purchase options to suit your business.

Love CAPEX? Prefer OPEX? Velocity has a range of purchase options designed for your business requirements.

The Smart Devices can be purchased up front, or we can help you to find a Lease deal from a range of Locker understanding finance firms.

Click the link below to find out more about our range of lease options

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Request a business case 

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