Eight years of fixing the layer nobody else would.
Velocity Smart Technology was founded in 2018 to solve one problem: the physical handover layer of enterprise IT, which the rest of the industry kept walking past. Eight years and one ServiceNow-native platform later, we still wake up to that problem — and so do our customers.
In 1990 the average enterprise IT repair took 2.9 days. In 2013 it still did.
When Anthony and Stuart started measuring enterprise IT support cycles in 2013, they expected to find what everyone assumed was true: that two decades of digital transformation had at least dented the physical handover problem.
It hadn't. The number that came back was the same one that had defined enterprise IT in the 1990s. Software had transformed. Networking had transformed. Cloud had arrived. The physical layer — the device handover, the peripheral swap, the broken-laptop exchange — had stayed broken.
That stat became Velocity's reason to exist.
Smart Collect® — the first ServiceNow-native answer to a 35-year-old problem.
From 2013 we worked with enterprise IT teams to map the actual cost and friction of physical handovers. From 2018 onward we've shipped a single platform — built natively inside the world's largest ITSM ecosystem — that closes the gap.
Founder-led. Operator-built. Engineer-backed.
Three people, three remits, one company. Velocity is led by the people who measured the problem, built the answer, and stand behind every customer outcome.
Twenty-five years across IT service management and enterprise transformation taught Anthony one pattern: companies invest in tools, but struggle to design processes that actually deliver value. He co-founded Velocity in 2013 to close that gap — and now runs marketing, commercial, and product innovation, including Automation UnBoxed, the series exploring where automation succeeds, where it fails, and what to do about it.
Stuart co-founded Velocity with Anthony in 2013 and now runs sales and finance as COO. He's the person on the other side of every customer conversation about commercial fit, total cost, and what the platform actually pays back over three years. He's the reason Velocity deals close cleanly across the regulated sectors that hold their numbers to scrutiny.
Lyubo joined Velocity in 2018 to lead the technical build of Smart Collect®, and now runs R&D, product, customer projects, hardware logistics, and service delivery from the Sofia engineering centre. Every decision about how Smart Collect® works — the native ServiceNow architecture, the upgrade cadence, the hardware tolerances, the global rollout playbook — lives under his remit. He's the reason platform owners and operations leaders say yes to Velocity.
Two companies, one mission.
Velocity operates as two complementary businesses — one builds the platform, the other helps customers design how to use it. Together they cover the full surface from strategy to production.
The company that builds and ships Smart Collect®, the ServiceNow-native orchestration platform behind every Smart Locker, Smart Vending and Smart Kiosk deployment. UK-registered, with engineering and R&D in Sofia.
Our automation advisory practice. We help enterprise IT teams design processes that actually deliver value — the discipline that determines whether your automation investment pays back or stalls. Engagements range from discovery workshops to full transformation programmes.
Built to pass the audits that matter.
Velocity's customer base includes Fortune 500 enterprises across pharma, defence, energy, healthcare and education — sectors where audit, security and compliance are not soft tests. The credentials below underpin that.
We are a UK company. Our customers are everywhere.
Velocity Smart Technology is a UK-registered company, with our engineering centre — Velocity Labs — in Sofia. Our customers run Smart Collect® across regions, regulated sectors and time zones.
Most organisations are trying to automate. Very few are actually fixing how work gets done. That's the gap Velocity was built to close.
Want to see what fixing the physical layer looks like in your environment?
A 60-minute discovery workshop with a Velocity ServiceNow architect maps your physical-handover volumes, sizes a pilot, and identifies the right form factors and hardware for your estate.