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Hours lost to trivial tickets
Reduced productivity and higher downtime
Poor asset tracking and rising losses
Inconsistent access across offices and hybrid teams
100% ServiceNow-native
All workflows, data, approvals, and reporting run inside ServiceNow
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Fully automated IT fulfilment
Collect, return, replace or borrow equipment with zero desk-side interaction
24/7 contactless IT support
Deliver hardware where and when employees need it
Exceptionally fast deployment
Customers go live in weeks, not months
Click & Collect — Fast, Automated Hardware Pickup
Users request equipment through the ServiceNow Portal and collect it using:
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barcode or QR codes
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one-time-use pickup tokens
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geolocation-based locker selection
The experience is seamless, instant, and self-service.
Break-Fix Replacement — Resolve in Minutes
ServiceNow incident workflows automatically direct users to the nearest locker to:
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collect a replacement item
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deposit a faulty device
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trigger automated asset updates and reassignments
Desk-side visits become the exception, not the standard.
Hardware Lending & Returns
Configure flexible lending policies:
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lending periods
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reminders
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overdue alerts
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automated return routing
Every step is logged in ServiceNow for complete auditability.
Smart Stockroom Integration
Smart Collect links directly to your ServiceNow stockrooms:
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RAG (Red-Amber-Green) stock thresholds
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restock alerts
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automated fulfilment routing
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device-to-model mapping (via Velocity Smart Select™)
Your lockers and vending machines always stay stocked.
Agent Workspace Integration
IT teams gain a dedicated workspace inside ServiceNow to:
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assign fulfilment to lockers
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monitor item status
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issue collection codes
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track transactions in real time
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audit stockroom locations
This gives support teams complete visibility and full control.
Comprehensive Reporting & Analytics
Because all data stays inside ServiceNow, you can report on:
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usage by location
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fulfilment SLAs
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asset lifecycle events
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user behaviour patterns
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stockroom efficiency
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break-fix trends
And you can connect it all to ITBM, ITOM or custom dashboards.
What is Built on Now
A Built on Now application is one that is built, natively, on the ServiceNow platform. In other words, it's an application that has the primary business logic, user experience, and end customer value all driven/experienced/designed on ServiceNow.
In the world of custom apps, there's a spectrum of solutions when it comes to where app logic resides and on which technology stack.
This can lead to uncertainty and doubt around the reliability and security of the applications you are using.
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Built On Now Benefits
By clearly certifying applications which are Built on the ServiceNow platform, customers deploying Built On Now apps, like Velocity Smart Collect™ are certified by ServiceNow to work with all supported versions of ServiceNow whilst having the highest degree of trust that the application will perform with the same industry-leading levels of reliability and security as ServiceNow.
Our Commitment to You
Velocity Smart Collect™ is not just reliable and extremely secure, we commit through our continued certification that our application is always certified to work with all supported versions of ServiceNow.
The Velocity Smart Collect™ upgrade process is easy and takes a matter of hours to perform.
This is why Velocity Smart Collect™ offers the lowest level of technical debt of any integrated Smart Locker solution, maximizing your technology investment.
