We are here to support you worldwide
We understand that you need our Smart Lockers and Smart Vending solutions to work worldwide.
This is why we have designed a range of support services which meet the demanding needs of corporate IT, wherever you need them.
VELOCITY GLOBAL COVERAGE MAP
We are currently delivering Velocity Smart Locker and Smart Vending solutions to over 45 countries around the world.
And the list of countries is growing every week.
Our Support Model
We have created a comprehensive set of services to support our customer's range of Velocity applications and Smart devices.
We have designed our services to the highest specification to meet the needs of global enterprises. From a self-service help portal to global on-site support and refillment services, we have got you covered:
24hr Support Portal
We provide a ServiceNow portal for you to log faults, requests, triage and diagnose issues, all available 24/7.
We have a skilled "swarm" of service desk analysts skill in all aspects of hardware and application incident recovery. No more "log and flog".
Our skilled DevOps team not only design and build Velocity Smart Collect™ they support it too.
Dedicated Service Manager
We provide dedicated Service Managers and rich data driven Service Reporting so you are always in control.
Our Support Model
We offer a range of support services to ensure the ongoing availability and performance of our customer's Velocity Smart devices and Applications.
Our support services are available in three Service Tiers – Bronze, Silver, and Gold, which provide support services tailored to the customer's service environment and budget.
Each Service Tier is designed to provide support to our customer's required level, allowing the criticality of the Smart Locker service to the customer to be balanced against required Service Components and Service Performance.
The key features of each Service Tier along with typical customer profiles are detailed below:
Service Tier Features
The Service Tier feature specification in the table below shows the service components which are included within in each Service Tier:
● Included in Service Tier ○ Optional Service Add-On (at additional charge)
To find out more about Velocity's Global Support Services, just book our demo by clicking the link below.