VELOCITY IMPLEMENTATION SERVICES

We help our customers every step of their journey

We provide a range of connected services to help you design, plan, implement and install your Velocity Smart Collect solution wherever you need it in the world.

DESIGN SERVICES ICON

 

Design Services

From analysing your support ticket data to plan the devices you need, to designing your Smart Locker branding, we help you achieve the perfect design for your Smart Locker solution.

PROJECT MANAGEMENT ICON

 

Project Management

With our dedicated Project Manager, we take all the pain away and manage the entire implementation process with our Smart Implementation Framework.

 

GLOBAL LOGISTICS ICON

 

Global Logistics

With our Global logistics capability, we deliver Smart Lockers to the majority of all countries around the world. Ask us for a current list of countries we serve.

 

APPLICATION IMPLEMENTATION ICON

 

Application Implementation

We have a range of fixed-price Velocity Smart Collect™ implementation and configuration work packages that deliver you a working solution in weeks with the peace of mind of no hidden costs.

DEVICE INSTALLATION & COMMISSIONING ICON

 

Device Installation & Commissioning

Along with our Global Logistics capability we provide a full "white-glove" Smart device Installation and Commissioning service, delivering your Smart devices to their final destination.

 

TRAINING ICON

 

Training

Our training is tailored to your Velocity Smart Collect™ configuration, workflow, and branding. We provide training material and courses for the way you work. Your training - your way.

 

OUR END-to-end approach

Our Smart Implementation Framework

We are passionate about constantly improving, tweaking, and systemising every aspect of our Smart Implementation Framework, to consistently deliver the very best Smart Locker solution implementation projects we can, with consistently great results and the highest levels of customer satisfaction.

From our simple to use Smart Resource Hub, to our systemised project delivery framework and delivery platform, we make the delivery of your Smart Locker solution project as simple and straightforward as we can - whether your project is a single Smart Locker or a complex multi-country global deployment.

Velocity Smart Resource Hub

Velocity Smart Resource Hub

We provide a Velocity Smart Resource Hub for all customers, to ensure that you have all the information you need to make your project a success:

  • A detailed step-by-step guide to our proven Project Delivery Methodology
  • A Project Delivery Resource Pack - with everything from project templates, to Velocity Smart Collect™ application architecture and design documents,  to Smart locker branding templates
  • A Smart wiki - an invaluable resource explaining everything about Velocity products, services, project methodology and more

Our proven delivery methodology

We have created and refined over 3 years, an easy-to-follow 8 stage delivery methodology which we use to implement each and every Velocity project.

The methodology is detailed fully within our Smart Wiki on our Resource Hub. It allows customers to understand what is required from them at every stage to make the implementation remain on track and be successful, while also knowing exactly what to expect from the Velocity team.

Rather than being a dry, dusty old process that sits on a shelf and is never used, our methodology has been systemized and is the basis of our Monday.com Project delivery platform.

Our proven delivery methodology

Velocity Project Delivery Platform

We are passionate about constantly improving, tweaking, and systemising every aspect of our Smart Implementation Framework, to consistently deliver the very best Smart Locker solution implementation projects we can, with consistently great results and the highest levels of customer satisfaction.

From our simple to use Smart Resource Hub, to our systemised project delivery framework and delivery platform, we make the delivery of your Smart Locker solution project as simple and straightforward as we can - whether your project is a single Smart Locker or a complex multi-country global deployment.

Velocity Project Delivery Platform

We user Monday.com which makes sure every task in the methodology is followed, tracked, and reported on. This gives you full awareness of the progress of the project, tasks which need chasing upon, key risks, and the delivery dates of key milestones, such as shipping and delivery dates, completion of site surveys, Smart Collect™ integration testing, and commissioning.

The platform has a Project Dashboard where your project team can see a snapshot of progress, delivery highlights, and performance against key milestones all in a single place, handy for you to be able to report about the project internally to your stakeholders. And don’t worry, if you don’t allow access to external platforms like Monday, we share all the screens in the weekly project update meetings and can send the reports by mail as well.