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7 Reasons to Implement Touchless Solutions Now
More than 80 percent of British and American enterprises are now turning to touchless solutions to protect employees and control IT support costs. For IT Operations Directors in Fortune 500 companies, seamless integration with ServiceNow is not just a trend but a strategic imperative. This article explores how touchless technology elevates the employee experience, boosts safety, and drives operational efficiency without compromising established workflows.
Table of Contents
- 1. Enhance Employee Safety and Wellbeing
- 2. Reduce IT Support Costs Efficiently
- 3. Enable Seamless Device Issuing and Tracking
- 4. Boost Employee Productivity and Satisfaction
- 5. Minimise Compliance and Data Risks
- 6. Accelerate Incident Response with Automation
- 7. Simplify Integration with Existing Workflows
Quick Summary
| Takeaway | Explanation |
|---|---|
| 1. Prioritise Touchless Solutions | Embrace technologies that minimise physical contact, enhancing employee safety and wellbeing. This is crucial for protecting health in modern workplaces. |
| 2. Automate IT Support Operations | Streamline IT processes with automation, significantly reducing support costs and enhancing overall efficiency without compromising performance. |
| 3. Enhance Device Management | Implement zero touch provisioning to improve asset tracking and management, ensuring efficient allocation and security of technology resources. |
| 4. Foster Employee Productivity | Utilise intelligent automation to create an environment allowing employees to focus on high-value tasks, thus boosting morale and satisfaction. |
| 5. Proactively Manage Compliance | Establish automated compliance systems that reduce risks and ensure adherence to regulations through consistent monitoring and oversight. |
1. Enhance Employee Safety and Wellbeing
Workplace safety is no longer just about physical precautions. Modern organisations are embracing touchless solutions that fundamentally transform employee protection and wellbeing strategies.
Advanced technologies are revolutionising how we approach workplace safety. By implementing AI and digital innovations, organisations can proactively prevent accidents, reduce hazardous exposures, and create environments that prioritise worker health.
Touchless technologies minimise direct physical contact in shared spaces, which has become critically important in preventing disease transmission. These solutions range from automated entry systems and contactless temperature screening to smart infrastructure that reduces unnecessary human interactions. By integrating such technologies, businesses can significantly lower infection risks while maintaining seamless operational efficiency.
Moreover, these solutions contribute to improved mental health by reducing workplace stress. Employees feel safer knowing their organisation has implemented advanced protective measures. Digital tools enable risk prevention and monitoring that create transparent, supportive work environments.
Implementation strategies include introducing smart access control systems, deploying robotic assistance for high-risk tasks, and developing mobile applications that track safety compliance. These approaches demonstrate a commitment to employee welfare that goes beyond traditional safety protocols.
Top Tip: Conduct a comprehensive workplace risk assessment to identify precise areas where touchless solutions can provide maximum safety and wellbeing benefits.
2. Reduce IT Support Costs Efficiently
Every organisation seeks strategies to optimise IT expenditure without compromising performance or innovation. Touchless solutions offer a powerful mechanism to streamline support operations and dramatically reduce underlying infrastructure costs.
Implementing advanced automation technologies enables businesses to cut unit costs and simplify software infrastructure. By strategically targeting major operational expenses, IT departments can transform traditional support models into lean, efficient systems that deliver maximum value.
Touchless solutions minimise human intervention across multiple support channels. Automated service desks, intelligent ticket routing, and self service portals can reduce manual processing time by up to 60%. These technologies eliminate repetitive tasks, allowing IT professionals to focus on strategic initiatives that drive genuine business value.
The financial impact extends beyond immediate cost savings. Reduced manual interventions mean fewer human errors, lower training requirements, and enhanced overall operational efficiency. Companies can reinvest these savings into technological innovation and strategic digital transformation initiatives.
Key Cost Reduction Strategies: • Implement intelligent automation platforms • Develop comprehensive self service knowledge bases • Utilise predictive maintenance technologies • Streamline ticket management processes
Pro Tip: Conduct a comprehensive audit of current IT support workflows to identify precise automation opportunities and potential cost reduction zones.
3. Enable Seamless Device Issuing and Tracking
Modern enterprises require sophisticated mechanisms for managing technology assets efficiently and securely. Zero touch provisioning solutions represent a revolutionary approach to device management that eliminates traditional administrative burdens.
Touchless device tracking transforms how organisations handle technological resources. By implementing advanced biometric and automated systems, businesses can create intelligent infrastructure that monitors device lifecycle from procurement to retirement. These solutions provide real time visibility into asset locations, usage patterns, and maintenance requirements.
The core advantages extend beyond simple tracking. Intelligent device issuing platforms enable organisations to: • Authenticate users securely without manual intervention • Automatically log device assignments • Track equipment movement across multiple locations • Generate comprehensive audit trails
Touchless biometric solutions integrate seamlessly with existing identity management systems. They offer high security authentication that reduces human error and eliminates physical bottlenecks in device distribution processes.
Implementation strategies include developing centralised digital inventories, implementing smart access control mechanisms, and creating automated reporting systems that provide granular insights into device utilisation.
Pro Tip: Develop a comprehensive digital asset management strategy that maps your entire device ecosystem before implementing touchless tracking solutions.
4. Boost Employee Productivity and Satisfaction
Touchless solutions represent a transformative approach to enhancing workplace performance and employee engagement. By eliminating friction and streamlining work processes, these technologies create an environment where employees can focus on high value tasks.
AI driven tools are revolutionising employee experience by personalising support and automating routine administrative work. These intelligent systems reduce cognitive load, allowing professionals to concentrate on strategic and creative responsibilities that drive genuine organisational value.
Comprehensive productivity strategies involve more than technological implementation. Holistic workplace wellbeing programmes address multiple dimensions of employee experience including: • Mental health support • Physical wellness initiatives • Professional development opportunities • Personalised workflow optimisation
By integrating touchless solutions, organisations can dramatically improve workforce efficiency. Automated workflows reduce time consuming manual processes, enabling employees to allocate their energy towards innovative and meaningful work.
Key Productivity Enhancement Strategies: • Implement intelligent self service platforms • Develop personalised workflow automation • Create digital collaboration environments • Prioritise employee experience design
Pro Tip: Conduct regular employee feedback sessions to continuously refine and personalise your touchless productivity solutions.
5. Minimise Compliance and Data Risks
Navigating the complex landscape of regulatory requirements demands proactive and intelligent technological approaches. Touchless solutions offer organisations powerful mechanisms to address emerging compliance challenges while maintaining robust data protection standards.
Data protection strategies must prioritise transparency and accountability. By implementing privacy by design principles, businesses can create secure technological ecosystems that inherently mitigate potential regulatory risks.
Key Compliance Risk Mitigation Strategies: • Conduct comprehensive data protection impact assessments • Implement automated regulatory monitoring systems • Develop transparent data governance frameworks • Embed ethical considerations into technological infrastructure
Technology driven compliance programmes enable organisations to proactively address emerging risks associated with new technologies. These sophisticated systems enhance cybersecurity, automate complex compliance processes, and provide real time insights into potential vulnerabilities.
Touchless solutions reduce human error potential by creating standardised workflows with built in compliance checkpoints. Automated systems can continuously monitor regulatory changes, flag potential breaches, and ensure consistent adherence to evolving legal requirements.
Pro Tip: Regularly audit your technological infrastructure to ensure alignment with current data protection regulations and emerging compliance standards.
6. Accelerate Incident Response with Automation
Modern organisations require lightning fast and intelligent incident response mechanisms that go beyond traditional reactive approaches. Generative AI technologies are transforming how businesses manage and mitigate operational disruptions.
Automated incident response systems leverage advanced artificial intelligence to process complex data streams rapidly. By intelligently correlating multiple data inputs, these systems can dramatically reduce alert noise and create contextually aware resolution pathways.
Key Automation Strategies: • Implement intelligent alert correlation mechanisms • Develop automated escalation workflows • Create contextual threat assessment protocols • Establish machine learning based triage systems
Large language models now enable sophisticated incident mimicry that can effectively simulate real world response team dynamics. These intelligent frameworks divide complex problem solving responsibilities across AI components, ensuring more accurate and efficient threat remediation.
The primary benefits include substantially reduced mean time to resolution, enhanced contextual understanding, and consistent incident management protocols that are not dependent on individual team member availability.
Pro Tip: Regularly train your automated incident response systems with diverse scenario data to improve their adaptive intelligence and response accuracy.
7. Simplify Integration with Existing Workflows
Modern organisations require technological solutions that seamlessly integrate with their current operational infrastructure. Workflow automation tools now enable smooth digital transformation without disrupting established business processes.
Touchless solutions are designed to complement and enhance existing systems rather than replace them entirely. By leveraging intelligent integration mechanisms, businesses can create adaptive technological ecosystems that work harmoniously with current operational frameworks.
Key Integration Strategies: • Map current workflow processes comprehensively • Identify automation potential within existing systems • Develop modular integration approaches • Create adaptable technological interfaces
Document automation technologies demonstrate remarkable ability to digitise manual workflows while maintaining system compatibility. These intelligent platforms can process approvals, manage electronic signatures, and provide secure documentation storage without requiring wholesale system replacements.
Successful integration depends on understanding organisational nuances. Touchless solutions must be configured to respect existing operational rhythms, communication protocols, and departmental interdependencies.
Pro Tip: Conduct a comprehensive workflow audit before implementing new technologies to ensure maximum compatibility and minimal disruption.
Below is a comprehensive table summarising the benefits, strategies, and implementations of touchless solutions as discussed throughout the article.
| Topic | Details | Benefits |
|---|---|---|
| Employee Safety and Wellbeing | Adoption of touchless solutions like automated entry systems and contactless temperature screening | Reduced infection risk and improved mental wellbeing |
| IT Support Cost Reduction | Implementation of automation in service desks and ticketing systems | Substantial cost savings and enhanced operational efficiency |
| Device Management | Utilisation of zero touch provisioning and biometric systems | Enhanced asset tracking and secure device issuance |
| Employee Productivity | Integration of AI-driven productivity tools and workflow optimisation | Streamlined processes and increased job satisfaction |
| Compliance | Deployment of data protection impact assessments and automated regulatory monitoring | Improved adherence to regulations and reduced compliance risks |
| Incident Response | Automation of incident management using AI technologies | Faster resolution times and reduced alert fatigue |
| Systems Integration | Seamless integration with existing workflows through adaptable technology | Minimal disruption to business operations and enhanced process consistency |
Unlock the Full Potential of Touchless Workplace Solutions Today
The challenges highlighted in “7 Reasons to Implement Touchless Solutions Now” reveal a pressing need to improve employee safety, streamline IT support costs, and enable seamless device tracking. Organisations seeking to reduce physical contact, lower compliance risks, and accelerate incident response can no longer rely on traditional manual processes. Velocity Smart Technology addresses these pain points through its ServiceNow-certified smart locker and vending solutions, designed to automate equipment issuing and tracking while enhancing security and efficiency.
With Velocity Smart Collect embedded directly in your ServiceNow environment, you benefit from GDPR-compliant workflows, elimination of manual data entry errors, and a boost to employee productivity and satisfaction. Whether you aim to reduce IT support expenses or accelerate incident response, our solution transforms how employees access the essential tools they need to work safely and effectively.
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Frequently Asked Questions
What are touchless solutions and how can they enhance employee safety?
Touchless solutions are technologies designed to minimise direct physical contact, improving employee safety by reducing the risk of disease transmission. Implement touchless technologies like automated entry systems and contactless temperature screening within 30 days to proactively enhance workplace safety and wellbeing.
How can touchless solutions help reduce IT support costs?
Touchless solutions can streamline IT support by automating processes, which can cut unit costs by up to 60%. Assess your current IT workflows and identify areas for automation to start saving on support costs within a few months.
What steps should I take to implement touchless device tracking in my organisation?
To implement touchless device tracking, start by developing a centralised digital inventory and integrate biometric authentication systems. Aim to set up a functioning tracking system within 60 days to enhance asset management and security.
How can touchless solutions improve employee productivity?
Touchless solutions eliminate repetitive tasks, allowing employees to focus on more strategic responsibilities, thereby enhancing productivity. Implement intelligent self-service platforms to quickly reduce cognitive load and improve workflow within the next quarter.
What compliance and data risks can touchless solutions help mitigate?
Touchless solutions reduce compliance and data risks by standardising workflows and automating regulatory monitoring. Conduct a comprehensive audit to identify compliance gaps and implement touchless solutions that can secure data protection within the next few months.
How do I ensure touchless solutions integrate smoothly with my existing systems?
To ensure smooth integration, map your current workflow processes and identify areas suitable for automation. Develop modular integration approaches and adjust your systems accordingly to optimise functionality within 30–45 days.