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Better Coverage, Less Overhead

Reduce reliance on costly on-site engineers with remote video support and secure exchange.

 

Faster Fixes, Less Downtime

Remote diagnostics enable rapid resolution and fewer repeat tickets.

 

More Cost-Efficient Support

Shift more tickets to remote resolution and lower per-ticket support costs.

 

The biggest problem in IT: IT Support Doesn’t Scale

Digital workplaces expect instant resolution, but traditional support models were built for centralised offices — not hybrid, multi-site organisations.

The result is long wait times, delayed hardware swaps, rising operational cost, and frustrated employees.

ChatGPT Image Mar 6, 2026 at 06_57_36 PM

It’s not that IT teams aren’t capable. It’s that the operating model is outdated

People working with Smart Devices

Trusted by IT Teams Who’ve Been There

We help enterprise IT teams automate physical support workflows — intelligently.

Our philosophy is simple: keep the human interaction, automate the friction, and avoid over-engineered robotics.

With a Net Promoter Score of +94 and proven ROI across enterprise deployments, we focus on practical automation that reduces cost while improving employee experience.

💬 Real Stories from Our Customers

“The rollout across our UK and European offices was seamless. The integration with ServiceNow means every transaction is tracked automatically — we’ve reduced lost assets to almost zero.”

Tomás Rivera, End-User Services Manager

“Before Velocity Smart, our IT team spent hours every week dealing with simple hardware requests. Now, people just collect what they need from the vending machines — no waiting, no tickets. It’s made a noticeable difference in productivity across the business.”

Laura Bennett, IT Operations Lead

Velocity Smart KIOSK

What Is the Velocity Smart Kiosk?

An Automated Tech Bar — Without the Overhead

 

The Smart Kiosk combines:

• Live video helpdesk support
• Remote device control via USB-C and IP KVM
• Integrated smart locker device exchange
• Modular, integration-ready architecture

This isn’t a chatbot.

It isn’t a robot arm.

It’s a distributed IT support hub — powered by people and automation.

Smart Kiosk Compoents
Options and Features

Velocity Smart Kiosk

Meet the new Smart Kiosk Range 

Smart Kiosk 15

Smart Kiosk 15

Our smaller screen entry level Smart Kiosk. 

 

Smart Kiosk 27

Smart Kiosk 27

Smart Kiosk 27 gives a larger screen with same great Kiosk features.

 

Solution Options

Model No Screen Smart Kiosk 15 Smart Kiosk 27 Custom
Screen Option No Screen (VESA Bracket only) - When screen is provided by customer

15” Android Tablet

 27” Industrial All-in-one TouchScreen PC Custom screen option available
Locker Controller Ubuntu Industrial PC 15” Android Tablet Ubuntu Industrial PC Ubuntu Industrial PC
No of Locker Cells 8 8 8 Custom door specification
Customer Branding Yes Yes Yes Yes
Equipment Compartment Yes Yes Yes Yes

Option Equipment

(currently UK)

IP KVM

8 Port KVM

USB C Power

16 port router

Cabling

IP KVM

8 Port KVM

USB C Power

16 port router

Cabling

IP KVM

8 Port KVM

USB C Power

16 port router

Cabling

 Custom equipment specification
Software Remote HTML based Locker Management only

Optional Jitsi based Video Calling

 

Remote HTML based Locker Management

Optional Jitsi based Video Calling

 

Remote HTML based Locker Management		 Bespoke Software development available
Locker API Yes

Yes

Yes

 Yes
ServiceNow Smart Kiosk App Coming Soon  Coming Soon  Coming Soon  Coming Soon

 

Velocity Smart Kiosk

How Velocity Smart Kiosks Work

Employee Needs Help?

Try the new Velocity Smart Kiosk

  • - No queues.

  • - No shipping delays.

  • - No Tech Bar staff waiting around.

Just, real human-to-human help when your employees need it

 

Smart Kiosk how is works

Remote Device Control with IP KVM

KVM Close Up

Support agents can take secure control of compatible devices directly from the kiosk. 


 

 

  • Faster resolution from immediate diagnostics

  • Faster root cause analysis

  • Fewer site visits

  • Improved first-time resolution rates

 

KVM IMAGE

Secure Smart Kiosk Device Exchange

Smart Kiosk Pickup close up

Each Smart Kiosk includes 8 laptop-sized locker cells with power and connectivity options, remotely opened by the support agent for secure 24/7 drop-off and collection.


 



Ideal for faulty returns, loan device distribution, pre-configured swaps, and after-hours support.


 

Smart Kiosk Asset Overview

Integration-Ready by Design

Kiosk API



The Smart Kiosk is built to align with enterprise ITSM and asset management platforms. With our API you can create:

• Workflow-compatible architecture
• Centralised logging capability
• Integration-ready framework
• Designed for future platform alignment

 


 

Certified. Modular. Built for Global Deployment

VST-Global-coverage

Designed using pre-certified, off-the-shelf components to support faster procurement, easier compliance across regions (UK / EU / US), and lower total cost of ownership.

Configuration options include a 15” tablet interface or 27” industrial touchscreen, adjustable mounting, and optional accessibility and privacy features

Why Velocity Smart Kiosks beat the Alternatives

Compared to traditional tech bars: No fixed hours, no dedicated floor space, reduced reliance on local engineers.
Compared to robotic kiosks: Fewer moving parts, lower investment, reduced maintenance complexity.
Compared to disconnected tools:

One unified physical experience, designed for enterprise workflows.
Compared to other Kiosk manufacturers:

A lower cost, modular solution focussed on the way Aupport teams work not just on the hardware.

 

It only takes 3 Steps to Scalable IT Support

Smart Kiosk step 1

Step 1: Design your Solution

Let us help assess locations, device volumes, and support requirements. We can quickly create your perfect solution. 

 

Smart Kiosk step 2

Step 2: Launch a Proof of Concept

Within a few weeks, deploy a branded pilot to validate employee experience and ROI.

 

Smart Kiosk step 3

Step 3: Scale Across Sites

Roll out using modular, region-compliant configurations — operational in under 8 weeks.

 

SUCCESS FOR ENTERPRISES

What Success Looks Like

Employee Success

For Employees

• Faster issue resolution
• Less downtime
• Immediate human support
• Seamless device exchange

IT Leader Success

For IT Leaders

• Lower support costs
• Fewer repeat tickets
• Reduced operational overhead
• Scalable, future-ready support model

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Smart Kiosks Lease Options

We have a range of Smart Kiosks, Smart Locker and Smart Vending Machines purchase options to suit your business.

Love CAPEX? Prefer OPEX? Velocity has a range of purchase options designed for your business requirements.

The Smart Devices can be purchased up front, or we can help you to find a Lease deal from a range of Smart Devices understanding finance firms.

Click the link below to find out more about our range of lease options

START YOUR JOURNEY

Ready to Replace the tech Bar?

Book your personalised discovery call to design your perfect Smart Kiosk solution.

Get Started

Book your personalised consultation now.

EXPLORE

Quick links:

Products & Solutions

Smart Lockers

Smart Vending Machines

Velocity Smart Collect®  

Solutions for IT MSPs

 

Resources & Insights

Complete Guide to Smart Technology

News and Updates

Case Studies

Purchase Options

 

About & Support

About Us 

Contact Us 

Support Services 

Implementation Services

 

Get Started

Book your call

Request a business case 

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