Day-1 productivity for every new hire. Without a desk-side visit.
Smart Collect® turns new-starter kit-out into a self-service ServiceNow workflow. Laptop pre-allocated to the new hire's request, ready for collection before their first meeting. Peripherals from a vending machine. Support from a kiosk if anything goes wrong.
The new starter wakes up excited. Then the laptop's at a different site.
Most enterprise IT teams still hand-deliver new-starter kit on the morning of (or the day after) the new hire's start date. The cost shows up in three places.
Loses Day-1 productivity. Sits through onboarding without a laptop. Calls home wondering whether they made the right move. Sets the tone for how the company runs.
Spends the morning as a courier — chasing the right laptop, the right peripherals, the right desk. Half the morning is logistics that could have been automated overnight.
Waits for their new hire to be productive. Watches the onboarding plan slip. Schedules Week 1 meetings around equipment availability rather than what the new starter needs.
Pre-allocated. Pre-stocked. Pre-tested. Ready when they walk in.
Smart Collect® takes the new-starter ticket from HR's standard ServiceNow workflow and runs the whole equipment-readiness loop without IT having to touch it.
Standard HR onboarding workflow inside ServiceNow fires a new-starter request. Smart Collect® picks it up automatically — no extra integration, no separate portal, no shadow system.
The platform reserves an asset against the new hire's record (laptop, phone, headset, hub). IT pre-loads the assigned locker the day before. The vending machine already has the peripheral allowance set.
The new starter receives a one-time QR/PIN code on their personal email before arrival. They walk in, scan the code at the locker, collect their laptop and accessories. Peripherals from the vending machine on the same workflow.
If anything goes wrong — wrong device, setup question, configuration issue — the new hire goes to the Smart Kiosk and connects to remote IT via video. Resolved without dispatching a local engineer.
Lockers for the laptop. Vending for the peripherals. Kiosks if anything goes wrong.
New-starter kit-out is one of the few use cases where the full Smart Collect® portfolio is in play. Each form factor does the job it's best at.
For the laptop, phone, headset.
Secure individual compartments holding the high-value pre-allocated kit. The new hire collects with a system-generated code tied to their ServiceNow record — one ticket, one item, full audit chain.
- Laptop
- Phone (where issued)
- Headset
- USB-C hub or dock
For the peripherals everybody needs.
The high-volume, low-value items every new hire needs. RFID badge with the new starter's pre-set allowance, or the same one-time code from their welcome email — both authenticate against the same ticket.
- Keyboard & mouse
- Cables & dongles
- Spare headset or charger
- Standard-issue stationery
For the edge cases that always happen.
Sometimes the laptop won't wake up, the password reset hasn't propagated, or the new hire just wants someone to explain how the VPN works. The Smart Kiosk connects them to remote IT via video — no local engineer dispatch needed.
- Live video session with remote IT
- Remote device diagnostics via USB-C KVM
- One-time replacement-device code if needed
- Welcome-day Q&A without a local tech bar
Measurable outcomes from week one.
Where Velocity customers measured before-and-after on new-starter kit-out, the pattern looks like this.
Where Smart Collect® is already doing this at scale.
The closest match for new-starter kit-out in our case study bank is a US higher-education customer running large-volume equipment handover for incoming students.
90% IT staff time recovered on equipment returns. NPS +100 from end users.
A US university automated loaned-equipment handover at scale — tens of thousands of transactions through Smart Collect® lockers, with the highest NPS of any IT service the institution runs.
How many new starters are you onboarding next quarter?
A 60-minute discovery workshop with a Velocity ServiceNow architect maps your current new-starter workflow, sizes the locker and vending footprint for your volume, and identifies the operational baseline you'll measure improvement against.