Find the workflow you're trying to fix, then see how we automate it.
Most enterprise IT teams reach Velocity through one problem — a laptop that needs to be in a new starter's hands on day one, a broken device that can't wait for a desk-side visit, a loan pool nobody can account for. Smart Collect® turns each of those into a self-service ServiceNow workflow, with every physical handover mapped to a record. Pick the one closest to your situation below.
Four primary use cases. One platform underneath.
Each of these runs on the same Smart Collect® orchestration and the same ServiceNow audit chain. Most customers start with one and add the others as the estate proves out.
New-starter kit-out
Every new hire is productive on day one without a desk-side visit — laptop pre-allocated to their request and waiting in a locker before their first meeting, peripherals from vending, support from a kiosk if anything goes wrong.
See new-starter kit-outBreak-fix swap
When a laptop dies, the employee drops the broken device into a locker and collects a ready-configured replacement from the next compartment — same ticket, same workflow, same audit trail, no engineer visit.
See break-fix swapLoan & returns
Temporary borrows — travel laptops, demo devices, project hardware — become an accountable loop with configurable loan periods, automated reminders and return flows, so nothing walks off the books.
See loan & returnsPeripheral fulfilment
High-volume, low-value items — keyboards, headsets, dongles — dispense from Smart Vending machines with role-based allowances, automated stock tolerances and the same full ServiceNow audit chain as every other handover.
See peripheral fulfilmentNot sure which workflow to start with?
A 60-minute discovery workshop with a Velocity ServiceNow architect maps your physical-handover volumes across all four use cases, sizes a pilot, and identifies the right form factors for your estate. The outputs are scoped use cases, a sized pilot, and an indicative ROI band.