Three ways to partner with Velocity.
Whether you run your customers' IT day-to-day, deliver ServiceNow transformation programmes, or sell hardware and software into enterprise estates — there's a Velocity Authorised Partner relationship that fits how you go to market. Smart Locker, Smart Vending and Smart Kiosk products, ServiceNow-native by design, ready to attach to what you already sell.
Every IT services CFO is asking the same question right now.
"How are you using AI to lower the cost of services delivery?"
For most of the IT services stack, partners have an answer. Network operations, infrastructure management, software deployment, ITSM workflows — they're all being automated by AI. One layer hasn't moved in thirty-five years: onsite physical support. The moment a workflow needs a device handed over, a peripheral exchanged, a laptop swapped, a human has to be there. AI cannot reach through a screen.
Smart Locker Technology orchestrated natively inside ServiceNow is how partners close that gap. It lowers your delivery cost, attaches to your existing ServiceNow scope, and gives your customers an answer to the question their CFO is already asking. For the partner who moves first, the next twenty-four months are a market-share window.
Velocity built the only ServiceNow-native Smart Locker, Smart Vending and Smart Kiosk platform. We do not compete with you on services. We attach to what you already sell.
Four reasons leading partners already do.
Whatever your motion, these four show up in every Velocity partner conversation.
Velocity attracts some of the largest Fortune 500 brand names to the ServiceNow ecosystem. As a partner, those become your new customer logos.
High-value, high-margin product revenue with minimal delivery effort. Velocity manages logistics, configuration and ongoing service. You take the margin.
Smart Collect® unlocks scope you don't have today — the physical IT layer your customers can't otherwise automate. New deliverables, new line items, new managed-service tail.
Velocity differentiates you from competitors still bidding hand-delivery operating models. Demonstrate innovation in the bid, improve win rate, strengthen retention.
Three tier names. One programme. Pick the relationship that fits how you go to market.
Each tier sits inside the same Velocity Authorised Partner Programme. Volume-based pricing (Platinum / Gold / Silver / Bronze) applies across all three.
If you run your customers' IT day-to-day.
For IT Managed Service Providers delivering Digital Workplace services. Smart Collect® drops into your existing managed-services stack and lowers your cost-to-serve on the one layer AI cannot otherwise reach.
- Volume-based pricing across all four tiers
- Access to the Velocity Resource Hub
- Marketing & sales assets, co-branded
- Tailored, branded online sales demo
- Discounted Smart Devices for your Customer Demo Centres
- Partner training — Sales and Solution Design
- Support staff training & certification
- Dedicated Customer Success and Channel Manager
If you deliver ServiceNow transformation programmes.
For Global Systems Integrators with ServiceNow practices. Smart Collect® attaches to your transformation programmes — adding physical-layer scope, programme revenue, and a recurring services tail to project work.
- Volume-based pricing across all four tiers
- Access to the Velocity Resource Hub
- Marketing & sales assets, co-branded
- Tailored, branded online sales demo
- Discounted Smart Devices for solution-design labs
- Partner training — Sales, Solution Design, Implementation
- Technical enablement for your ServiceNow practice
- Dedicated Customer Success and Channel Manager
If you sell hardware and software into IT.
For product-led resellers and distributors. Velocity sits in your portfolio alongside Lenovo, Cisco, Microsoft and the rest of your IT SKUs — clean margin, simple commercial terms, fast time-to-revenue.
- Volume-based pricing across all four tiers
- Simplified Reseller Agreement commercials
- Marketing & sales assets, co-branded
- Tailored, branded online sales demo
- Partner training — Sales
- Dedicated Customer Success and Channel Manager
We are the IT services partner of choice for some of the world's leading firms.
Velocity already works with leading IT MSPs and integrators to differentiate from the pack and deliver low-cost global Digital Workplace services.
How Velocity introduced a Fortune 500 customer to Teceze via a Smart Collect® deal.
A genuine Velocity-led partner introduction. Velocity won the strategic conversation with a Fortune 500 enterprise on the Smart Collect® platform, then brought Teceze into the deal as the services partner — a textbook beachhead introduction that opened a Fortune 500 customer to a Velocity partner. The same motion is repeatable across the Authorised Service Partner and Integration Partner network. The customer logos we attract become yours.
Four volume tiers. Better terms as you sell more.
Within each of the three Authorised Partner relationships (Service Partner, Integration Partner, Reseller), partners are tiered Platinum / Gold / Silver / Bronze based on the number of Smart Devices sold per calendar year. Higher tier = better pricing, more programme benefits, deeper enablement support.
Standard partner pricing, access to the Resource Hub and onboarding pack. The starting tier — most partners progress within the first twelve months.
Improved pricing, full sales asset access, co-branded demo environment, regular cadence with your Channel Manager.
Premium pricing, joint go-to-market planning, deeper technical enablement, priority technical support, named CS contact.
Best pricing, executive sponsorship, joint product roadmap input, co-marketing budget, dedicated technical resource on the largest deals.
Volume thresholds set annually. Partners are reviewed each calendar year for tier progression based on Smart Devices sold.
Discuss your tier with usYou don't just need a Smart Locker product. You need a global delivery partner.
Velocity is already delivering to partners across Energy & Utilities, Manufacturing, Security & Defence, Aerospace, Nuclear, Healthcare and Pharma across Northern and Latin America, Europe, South Africa, the Nordics and APAC. The end-to-end service model below is what makes that possible.
Global logistics network for worldwide hardware delivery, plus a hardware-certification model with our manufacturing and certification partners to handle country-specific compliance.
Comprehensive support services that augment your existing Digital Workplace model.
- Vending and locker break-fix
- Smart Collect® support and monitoring
- Restocking and reconfiguration
- Engineer training for your local teams
Multiple manufacturing partners across the US, UK and Europe to deliver supply-chain resilience and country-specific certification wherever you deploy.
Your dedicated Velocity project manager and online project tracker covering every stage.
- Site surveys
- App implementation & configuration
- Device branding, build and shipping
- Device delivery and commissioning
- User Acceptance Testing
- Go-live support and handover
Service management built by people who worked for IT MSPs, designed to complement how you run Digital Workplace.
- ITIL-aligned processes
- Monthly / quarterly service reviews
- Continuous service improvement
- Customer Success Management
- CSAT / NPS surveys
- 24/7 service monitoring
- Service credits (Gold Service Tier)
The certifications and standards required to be an MSP partner of choice.
- ISO 9001 Quality Management
- ISO 27001 Information Security Management
- ServiceNow Service Specialist Partner
- Built On Now certified
Most providers say they "integrate with ServiceNow." There is a very big, very expensive difference.
Many MSPs and direct customers we've worked with have told us how they spent hundreds of thousands of dollars — in some cases millions — trying to connect their ServiceNow instance to another Smart Locker manufacturer's platform. In every single case, those projects were cancelled or abandoned. The difference between "possible" integration and a complete Built On Now, ServiceNow-certified application is the entire programme.
The gaps that kill MSP and integrator deployments.
- No other Smart Locker manufacturer is a ServiceNow Service Specialist Partner
- No other Smart Locker manufacturer provides genuine ServiceNow integration services
- Most don't provide end-to-end project management, global logistics, commissioning and installation alongside application configuration
- Most aren't geared for the end-to-end SLAs and ISO quality standards (ISO 9001, ISO 27001) MSPs require
- Most are hardware-led with a software bolt-on — not a software-led platform with hardware attached
A ServiceNow-native platform partner, not a hardware vendor.
- ServiceNow Service Specialist Partner status and Built On Now certification
- Multi-tenanted ServiceNow architecture, ready for MSP shared-service deployments
- End-to-end project, logistics, commissioning, configuration and ongoing service in a single partnership
- ISO 9001 and ISO 27001 certified, designed to meet MSP-grade SLAs
- Three to four release cycles per year keeping the platform current with ServiceNow — your customers get new features without new projects
Talk to us about the partner motion that fits how you sell.
A discovery call with a Velocity Channel Manager covers the right tier for your business, the volume pricing model, what your customers are likely to ask for, and how soon we can have your sales and pre-sales teams enabled.