Keyboards, headsets, dongles. From the right machine, when they need them.
Smart Vending turns high-volume, low-value peripheral requests into a self-service workflow inside ServiceNow. Role-based allowances. Stock-tolerance alerts. Full audit chain. No service-desk ticket required from the employee — but a complete record for the asset team.
A £5 cable is taking the same admin effort as a £1,500 laptop.
Peripherals are the hidden volume problem in enterprise IT. Most teams treat every request the same way — a ticket, an approval, a fulfilment step — regardless of whether it's a laptop or a mouse cable.
Loses half a morning to a missing cable. Walks the floor looking for a spare mouse. Eventually files a service-desk ticket for a £5 item and waits twenty-four hours to get it.
Same admin effort to fulfil a £5 cable as a £1,500 laptop. The volume of trivial tickets blocks the meaningful ones. Engineers spend their week as inventory clerks.
Loses sight of peripheral spend. Stock runs out at the most expensive times. Shrinkage gets written off quarter after quarter as the cost of doing business.
Self-service for the employee. Auto-ticket for the audit chain.
Peripheral fulfilment is the cleanest demonstration of Smart Collect®'s two-direction integrity model. Either the employee starts with a ticket, or the system creates one for them at the moment of dispense.
RFID staff badge tap, or a one-time QR code from a pre-allocated ServiceNow request. Two routes, same audit outcome. The employee never has to choose which mode they're in — both work.
Role-based, department-based, project-based, or one-off — the allowance model is configurable in ServiceNow. Smart Collect® enforces it at the machine, and the touchscreen shows the employee what they can take.
Item drops, sensor confirms dispense, padded delivery bay protects sensitive items. The transaction is logged with timestamp, asset record, and the employee's ServiceNow identity. No manual entry, no missing data.
If a ticket existed, it auto-closes. If one didn't, Smart Collect® creates and closes one on the spot — every transaction maps to a ServiceNow record either way. Stock count decrements, tolerance alert fires if below threshold.
Vending leads. Lockers for the premium kit. Kiosks for the "I don't know which cable" moment.
Peripheral fulfilment is a Smart Vending–led workflow. Lockers and kiosks pick up the edge cases.
The high-volume, low-value workhorse.
IDEA Series machines handle the high-turnover peripheral inventory — six to nine adjustable lanes, sensor-confirmed dispensing, encrypted cloud integration, RFID or barcode authentication. The everyday peripherals workflow lives here.
- Keyboards & mice
- Headsets & webcams
- Cables, dongles, adapters
- SD cards, USB drives, batteries
For the bigger items.
Some peripherals don't fit a vending lane — premium headsets, docking stations, hubs. Lockers handle these with the same one-time code workflow, and the same audit chain.
- Premium headsets (noise-cancelling)
- Docking stations & hubs
- Monitor arms & stands
- Specialist accessories
For "I don't know which cable I need."
Sometimes the employee doesn't know what they're after. The Smart Kiosk connects them to remote IT — agent advises, confirms the right peripheral, and can issue a one-time code on the spot.
- Live advice from remote IT
- Confirmation of the right peripheral
- One-time code issuance on the spot
- Edge-case fulfilment support
Self-service. Stock visibility. Shrinkage control.
Where Velocity customers measured before-and-after on peripheral fulfilment, the pattern looks like this.
Distributed peripheral fulfilment at multi-site scale.
The aerospace case study is the strongest peripheral-fulfilment evidence in our customer bank — 170+ parts per month across 34+ sites, with full chain-of-custody.
170+ critical parts per month delivered across 34+ sites. 100% audit chain.
A defence prime moved critical peripheral fulfilment to Smart Collect®-orchestrated lockers and vending across a distributed engineering and manufacturing estate, with full chain-of-custody — reducing IT staff travel by 35% in the process.
How many peripheral requests does your service desk handle a month?
A 60-minute discovery workshop with a Velocity ServiceNow architect maps your peripheral volume, sizes the vending footprint for your sites, and identifies the operational baseline you'll measure improvement against.