Chances are that you’ve done your research into the benefits of implementing Smart Lockers and Smart Vending Machines into your business and so you know that the right solution is flexible, agile and can be tailored to your individual needs.

Your next challenge is to build a strong business case to convince the other key stakeholders in your organisation that explains how Smart Lockers and Smart Vending Machines won’t just improve your IT service management and delivery but dramatically transform it.

To help you, we’ve created a step-by-step guide to building a strong business case that will enable you to articulate how Smart Lockers and Smart Vending Machines will increase productivity in your IT support team, provide the business with greater efficiency savings, and most importantly, a competitive advantage.

But first, let’s take a look at how you should prepare for writing your business case.


Identify the key drivers for implementing Smart Lockers & Smart Vending

The reasons for implementing Smart Lockers and Smart Vending Machines can vary from business to business, but ultimately they should address some of the challenges your business is experiencing. For example:

  • Do you want to improve customer satisfaction by introducing frictionless IT service delivery?
  • Do you want to extend your IT support hours?
  • Do you want to free up IT support team time?

Whatever your goals are, make sure they align with the goals of your manager or the overall business strategy. If you don’t, then it will be a very hard sell to convince others within your business that Smart Lockers or Smart Vending Machines are the answer to their problems. However, if you can demonstrate that by implementing Smart Lockers or Smart Vendnig Machines you can help achieve their goals - then it’s a win-win for you and your business. 

A well constructed business case achieves both cost savings and improved software integration/ adoption, but depending on what you want Smart Lockers or Smart Vending Machines to achieve, you will need to research and gather different data points and information from your business to help build a strong business case.

Want to read how smart lockers can help with IT Support - then click here


Have you considered whether your business needs a smart vending machine?

We know that no two businesses are the same and have bespoke scenarios and challenges that need different, yet elegant, solutions. This is why you have to make sure you tailor your Smart Lockers or Smart Vending Machines to suit your business needs.

If your business is embracing hybrid working models to get employees back into the office, a Smart Vending Machine could be more suitable for your business. Smart Vending solutions are designed to provide access to low-value, high-volume items like keyboards, headsets, charging cables or other computer peripherals - saving your business time and money while improving efficiency between employees and IT departments.

With two Smart Vending Machines available - Casia Series and Edge Series - you should consider which purchase options your business prefers. Whether it's a CAPEX or OPEX model, you'll need to budget appropriately to either purchase a Smart Locker or Smart Vending Machine up front, or whether you need to find a lease deal from finance firms.


Use data to validate your business case

Researching your existing business performance to uncover real data points is a sure fire way to get the attention and buy-in of key stakeholders. 

A quick way to pull together meaningful data is to compare the current cost of your existing IT Service Delivery to a Smart Service and based upon what your business goals are you will need to gather different information - but here a few examples that you can start with.

  • Customer Satisfaction or Net Promoter Score improvement 
  • Employee Productivity
  • Service Desk Capacity
  • Cost per ticket

If you’re looking for a starting point, then take our quick online questionnaire and we will send you a tailor-made ROI model for how much time and money Velocity Smart Technology will save your business.


Costs vs Benefits of Smart Lockers and Smart Vending

You will, of course, need to know how much a Smart Locker or Smart Vending solution will cost your business and you will want to get comparable costs from different vendors to get an accurate understanding of the solution and what each provider offers. 

However, there are lots of different providers offering lots of different Smart Locker and Smart Vending Solutions, so it’s important that you make sure that you are comparing apples to apples. Here are three key considerations when making comparisons on pricing:

  • Implementation and ongoing maintenance 
  • Seamless integration with existing systems
  • Hidden time and material support costs

Once you have calculated your savings and calculated the true costs of your Smart Locker and/or Smart Vending solution, you can begin to build a Return on Investment (ROI) model. This is when you can really begin to understand the true value of a Smart Locker solution and how it will revolutionise your IT Support Delivery. 

To get a more detailed understanding of how to build a strong business case for your organisation, download our eBook which includes specific examples to help you prepare and calculate your ROI.


This blog was updated in August 2023


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