In today's fast-paced world, technology continues to revolutionise various aspects of our lives. One such area is how we access and utilise everyday services and products. Smart Vending machines and Smart Lockers are two innovative solutions that have gained significant attention in recent years. While many people may confuse the two, it's essential to understand their unique functionalities and benefits. In this blog post, we'll explore what smart lockers and Smart Vending machines are, highlight their main differences, and introduce Velocity Smart Technology's integrated solution for ServiceNow users. 

What is a Smart Locker?

Smart Lockers are secure, electronically controlled storage units that enable users to store and retrieve items conveniently. Equipped with advanced features like biometric authentication, barcode scanning, and IoT connectivity, smart lockers offer a seamless and efficient storage solution. Users can access lockers using various methods, such as mobile apps or access codes, ensuring a high level of security.

Learn more about Smart Lockers

What is a Smart Vending Machine? 

Smart Vending machines, on the other hand, are automated machines that dispense products or services. These machines are equipped with cutting-edge technologies like touchscreen interfaces, cashless payment systems, and real-time inventory tracking. Smart Vending machines are commonly found in public areas like airports, shopping malls, and office buildings, providing 24/7 access to a wide range of products.

Learn more about Smart Vending Machines

Main Differences between Smart Vending Machines and Smart Lockers:

  1. Purpose and Functionality:

The primary distinction between Smart Vending machines and smart lockers lies in their purpose and functionality. Smart Vending machines are designed to offer immediate access to products, allowing users to purchase items on the spot. They cater to customers' immediate needs, offering snacks, beverages, and other commodities.

On the other hand, Smart Lockers focus on secure storage and retrieval of items. They provide a safe and efficient alternative to traditional storage methods, enabling users to securely store personal belongings, documents, packages, and more. Smart Lockers have a broad range of use cases, including contactless package delivery, temporary item storage, and secure device charging.

  1. User Interaction:

Smart Vending machines and Smart Lockers differ in terms of user interaction. Vending Machines require customers to browse the available products on the machine's interface, make a selection, and complete the transaction using cash or cashless payment methods. Users interact directly with the machine to retrieve the purchased item.

Smart Lockers, on the other hand, allow users to deposit and retrieve items quickly and easily. Users typically receive a unique access code or barcode through a mobile app or email, enabling them to access the assigned locker. This touchless interaction enhances convenience and security, especially in contactless delivery scenarios.

Velocity Smart Technology's Integrated Solution:

Velocity Smart Technology is a leading provider of Smart Locker and Smart Vending solutions. Our cutting-edge technology seamlessly integrates with the popular ServiceNow platform, offering a comprehensive solution for businesses. By leveraging Velocity's integration, clients can streamline their operations, enhance security, and improve overall efficiency.

The integration with ServiceNow allows clients to manage locker access, monitor inventory, track user activities, and generate comprehensive reports, all within a single centralised platform. This powerful combination ensures a cohesive experience for clients who want to leverage the benefits of Smart Lockers and Smart Vending machines while utilising their existing ServiceNow account.


While Smart Vending machines and Smart Lockers may seem similar at first glance, they serve distinct purposes and offer unique advantages. Smart Vending machines provide immediate access to products, catering to consumers' on-the-go needs, while Smart Lockers focus on secure storage and on-demand items. 

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