Anthony Lamoureux, CEO of Velocity Smart Technology shares insights into the transformative potential of smart technology in the workplace. 

The smart office is revolutionising the way businesses work, and smart lockers are emerging as integral components of digital transformation strategies. When utilised effectively, smart technology unlocks significant productivity and time-saving potentials. 

In the process of crafting a smart office and devising digital transformation strategies, two important considerations come to mind: optimising resource utilisation while preserving cost-effectiveness and ensuring top-tier support for valued employees. In this journey, smart technology takes centre stage, adeptly addressing these dual objectives. 

Smart technology's versatility spans various dimensions of business operations, from inventory control and resource management to facilitating remote work and creating efficient workspaces. In 2021, its estimated value stood at $35 billion, with projections indicating an increase to $73.8 billion by 2027. 

The Integration of ServiceNow and Smart Lockers: 

ServiceNow, a leading cloud-based platform for enterprise service management, can be effectively integrated with smart locker systems to enhance workplace efficiency and employee experience.   

Here's how ServiceNow can work in conjunction with smart lockers: 

IT Asset Management:
ServiceNow's IT Asset Management module can be integrated with smart lockers to track and manage IT equipment such as laptops and mobile devices. When an employee requests a device through the ServiceNow portal, the 
system can trigger the release of the device from a designated smart locker. This ensures efficient asset allocation and reduces the risk of unauthorised access.

Employee Service Requests
Employees can use the ServiceNow portal to request access to specific items stored in smart lockers, such as office supplies, documents, or tools. The integration allows for a seamless request and approval process, improving resource utilisation and minimising wait times. 


Inventory and Supplies Management
ServiceNow's integration with smart lockers can also extend to inventory and supplies management. Employees can use the ServiceNow portal to request specific office supplies or equipment stored in smart lockers. The system tracks inventory levels in real-time and automates restocking processes when supplies run low. This ensures that employees always have access to the resources they need for their tasks, reducing disruptions and optimising resource allocation. 


Smart lockers can provide valuable support for remote IT support enquiries:  

Smart lockers shine in providing valuable support for remote IT support scenarios, ensuring business continuity. Secure device storage means that employees can swiftly access replacement equipment, minimising downtime. Contactless device pickup, real-time inventory management and 24/7 accessibility all play pivotal roles in optimising IT support processes – fostering employee productivity. 

In addition to streamlining IT support, smart lockers bring about profound productivity savings by reducing deskside support by 20%, and automating the distribution of essential equipment, reducing the need for extensive support staff involvement. 

Unlocking the smart future: 

In this digital age, the adoption of smart technology becomes an imperative rather than an option. As businesses traverse this transformative journey, they not only enhance productivity but also position themselves at the forefront of innovation.  

Smart technology isn't just a tool; it's a catalyst for progress and a pathway to sustainable growth. With each advancement, from integrated systems like ServiceNow and smart lockers to the broader scope of the smart office, businesses are redefining what's achievable. 

By adopting smart technology in the workplace, businesses can gain a competitive edge, enhancing productivity and delivering an unparalleled end-to-end user experience.  

It's a transformative journey that begins with smart lockers and extends to the limitless possibilities of tomorrow's smart office. 

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