Integrating Smart Lockers with ServiceNow: A Guide

Many businesses use ServiceNow to streamline IT service management (ITSM), asset tracking, and workflow automation. Integrating smart lockers with ServiceNow allows organisations to automate IT asset distribution, track equipment requests, and improve efficiency without manual intervention.

By combining smart lockers with ServiceNow, businesses can create a seamless, automated workflow that enhances IT support, workplace logistics, and security compliance.

How Smart Lockers and ServiceNow Work Together

1. Automated IT Asset Distribution

• IT teams can issue laptops, peripherals, or replacement devices via smart lockers without requiring in-person handovers.
• ServiceNow automatically logs requests and assigns locker compartments for secure self-service pickup.

2. Real-Time Asset Tracking and Reporting

• Every asset retrieval and return is recorded in ServiceNow, ensuring accountability and accurate inventory management.
• IT managers can track who accessed which device, when it was taken, and when it is due for return.

3. Reduced Downtime for IT Support Requests

• Employees requesting replacement laptops, mobile devices, or peripherals can receive them through self-service smart lockers, reducing IT team workload.
• Urgent hardware replacements can be handled instantly, without waiting for IT staff.

4. Secure Chain of Custody for Equipment Handling

• Smart lockers help businesses maintain a fully traceable asset handover process, reducing the risk of lost or stolen devices.
• ServiceNow integration ensures that only authorised employees can retrieve IT assets, enhancing security.

5. Automated Workflows for IT Asset Returns and Repairs

• Employees can return faulty devices to smart lockers, triggering automated repair tickets in ServiceNow.
• IT teams receive instant notifications, improving repair turnaround times.

How Velocity Smart Technology Can Help

Velocity Smart Technology provides smart locker solutions fully integrated with ServiceNow, enabling businesses to automate asset management, enhance IT service delivery, and improve efficiency. Contact us today to learn more about integrating smart lockers with your ServiceNow platform.