Smart Vending Machines Are Revolutionising Personalised Experiences for Businesses

In today's workplace, it is clear that businesses need to prioritise both efficient technology and personalisation to improve employee, client, and stakeholder satisfaction. According to the 2023 Microsoft Work Trend Index, 92% of employees report that having the proper tools to perform their tasks efficiently impacts their job satisfaction. A 2023 PwC survey also found that 76% of employees value personalisation in their work experiences. Smart vending machines are helping companies and institutions meet these needs by creating customised, data-driven experiences.

Understanding the needs of your users

Smart vending machines have evolved far beyond their traditional counterparts. Data analytics help monitor consumer behavior, track purchasing patterns, and predict future demand so businesses can ensure that the right items are available at the right time.

A smart vending machine can gather valuable insights into user preferences and needs, such as which products are more popular when they are bought and even in which locations. As a result, inventory can be adjusted so restocking becomes more efficient (avoiding running out of stock or having too many items), and the overall customer experience is improved.

Personalisation at Employee and Business Levels

Personalisation has become an expectation in today's marketplace, and smart vending machines are well-suited to deliver. For example, a vending machine in a corporate environment might suggest specific tech accessories based on past purchases. 

This level of personalisation not only enhances the user experience but also ensures that vending solutions align with the business's branding and operational goals e.g., customising the physical aspects of the vending machines, adjusting the machine's size, format, or location, etc.

Optimizing Restocking and Saving Costs

Another significant advantage of smart vending machines is their ability to streamline inventory management. They are equipped with real-time stock monitoring, which means they can automatically alert businesses when an item is running low and reduce the risk of downtime or lost sales. Additionally, smart vending machines can trigger automatic stock orders, meaning all products are always in supply without the need for manual intervention. This can lead to significant cost savings in terms of reduced waste and optimised inventory management.

The Future of Smart Vending: Customization for Brands and Businesses

From personalised product recommendations to machine formats tailored to specific environments, smart vending services can adapt to a variety of use cases across industries. For example, a tech company might use smart vending machines to provide easy access to IT peripherals for employees, while a retail brand could use them to offer samples or limited-edition items to shoppers. The flexibility of these machines makes them ideal for enhancing customer engagement in diverse settings.

Introducing Velocity Smart Vending Machines and Smart Collect

When it comes to smart vending, Velocity Smart Technology offers a complete solution that integrates seamlessly with your existing systems. Our Smart Vending Machines, supported by the Velocity Smart Collect™ system, provide customisable solutions for various industries. From real-time stock monitoring to automated restocking and personalised user experiences, Velocity's smart vending services offer a streamlined approach to vending that enhances operational efficiency and customer satisfaction.

Built on ServiceNow, our Smart Collect application allows you to manage vending services directly from your existing platform, ensuring a seamless experience from start to finish. Whether you need to configure machine formats, manage stock levels, or provide personalised product recommendations, Velocity's solution is designed to integrate easily with your current systems, minimising disruption during implementation.

Businesses can unlock new opportunities to personalise customer interactions while optimising operations by implementing smart vending machines and the Smart Collect system. Whether in tech, retail, or any other sector, smart vending is an innovative way to enhance your service offering.