<img src="https://secure.intelligence52.com/795135.png" style="display:none;">
Book Your Call
Automation Unboxed S1E1 Thumbnail

Why IT Asset Delivery Is Still Broken (And How to Fix It) | Automation UnboXed Ep.1

It still takes days to get a laptop in most organisations.
In an age of cloud computing, AI, and instant digital services, why are IT hardware processes still stuck in the past?
 
In this first episode of Automation UnboXed, we break down
  • why IT asset delivery hasn’t evolved 
  • and how automation, smart lockers, and ServiceNow are changing the game.
 
From chasing “the guy with the cupboard” to fully automated, self-service IT fulfilment, this is what the future of work actually looks like. 👤 
 
Automation Unboxed S1E2 Thumbnail

Smart Lockers Don’t Work… Until You Fix This | Automation UnboXed Ep.2

Smart lockers don’t fail because of the tech — they fail because of the process. Most organisations get smart lockers completely wrong. They treat them as a product… when they’re actually a process.

In this episode of Automation UnboXed, we break down why simply installing smart lockers won’t fix your operational problems — and how the real value comes from designing the right workflow around them.

From IT asset collection and returns to self-service fulfilment, the difference between success and failure isn’t the technology — it’s the process behind it.

The good news? You don’t need a massive transformation programme to see results. With the right design, organisations can recover thousands of hours every year just by simplifying how things move.

Automation Unboxed S1E3 Thumbnail

Why Most Automation Projects Fail (And How to Fix Them) | Automation UnboXed Ep.3

Most automation projects don’t fail because of the technology.

They fail because of people, process… and poor design.

In this episode of Automation UnboXed, we break down why organisations invest heavily in automation — from ServiceNow to smart lockers — and still end up with slightly faster chaos.

The problem isn’t the tools.

It’s how they’re applied.

From unclear outcomes and lack of ownership to behaviour change and measurement, this episode walks through the five biggest reasons automation projects fail — and a simple framework to actually make them work.

If you’re thinking about automation, digital transformation, or improving IT operations, this is where you should start.

Automation Unboxed S1E4

The Real ROI of Automation (It’s Not What You Think) | Automation UnboXed Ep.4

Fixing automation isn’t just about technology — it’s about proving the value.

In this episode of Automation UnboXed, we break down why most automation business cases fail before they even get approved… and what real ROI actually looks like.

Because “we’ll be more efficient” doesn’t mean anything to a CFO.

We cover:

  • Why most ROI cases are built on assumptions

  • How to quantify the real impact of automation

  • The three metrics that actually matter (time, cost, and service)

  • How to turn automation from a “nice to have” into a business case that gets approved

If you’re working with ServiceNow, smart lockers, vending, or any kind of automation — this is the thinking you need before you invest.

Automation Unboxed S1E5 Thumbnail

Why Automation Projects Break Between Teams | Automation UnboXed Ep.5

FMost automation projects don’t fail because of the technology.

They fail because different teams are solving different problems.

In this episode of Automation UnboXed, we break down one of the biggest hidden issues in automation projects: misalignment between IT, Operations, Finance, Facilities, and Procurement.

Because automation doesn’t sit in one department.

And when teams define “success” differently, projects stall, workarounds appear, and frustration grows — even when the systems themselves are technically working.

In this episode we cover:

  • Why automation breaks between teams

  • The difference between IT metrics and operational reality

  • Why automation often fails in handoffs, not systems

  • How to create shared ownership and end-to-end visibility

  • The 3 things successful automation projects do differently

If you’re working on ServiceNow, smart lockers, vending, workflow automation, or digital workplace transformation — this is one of the most important conversations you can have before scaling automation.