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Why IT Asset Delivery Is Still Broken (And How to Fix It) | Automation UnboXed Ep.1

It still takes days to get a laptop in most organisations. In an age of cloud computing, AI, and instant digital services, why are IT hardware processes still stuck in the past? In this first episode of Automation UnboXed, we break down why IT asset delivery hasn’t evolved — and how automation, smart lockers, and ServiceNow are changing the game. From chasing “the guy with the cupboard” to fully automated, self-service IT fulfilment, this is what the future of work actually looks like. 👤 
 
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Smart Lockers Don’t Work… Until You Fix This | Automation UnboXed Ep.2

Smart lockers don’t fail because of the tech — they fail because of the process. Most organisations get smart lockers completely wrong. They treat them as a product… when they’re actually a process.

In this episode of Automation UnboXed, we break down why simply installing smart lockers won’t fix your operational problems — and how the real value comes from designing the right workflow around them.

From IT asset collection and returns to self-service fulfilment, the difference between success and failure isn’t the technology — it’s the process behind it.

The good news? You don’t need a massive transformation programme to see results. With the right design, organisations can recover thousands of hours every year just by simplifying how things move.