Connecting the Smart Kiosk to Amazon Connect
For organisations already running Amazon Connect: when self-service isn't enough, one tap on the Smart Kiosk starts a live two-way video call to your support team — over the contact centre you already operate. No new platform, no new vendor in the call path.
- How the connection works — WebRTC video over the Amazon Chime SDK, routed by your own contact flow and queues
- What you already have vs what Velocity adds — usually an afternoon of configuration, not a new platform
- The planning checklist — agent environment (no VDI), network & firewall, camera/mic, routing, data residency
- Why the call runs in your own AWS tenant, so recordings and data stay under your governance
- How kiosk and site context travels with every call, so the agent knows where the caller is
UK-based · ISO 9001 & 27001 · ServiceNow Service Specialist Partner · Amazon Connect and Amazon Chime are trademarks of Amazon.com, Inc. or its affiliates
Download the whitepaper
Get your copy. Enter your work details and we'll open the PDF and email you the link. Business email required.
We'll only use your details to send the whitepaper and occasional related material. Unsubscribe any time.
AI now closes most IT service tickets end to end. The exception is the moment a request needs hands — a device handover, a peripheral swap, a broken-laptop exchange. The Smart Kiosk closes that physical last mile, and when a user needs a person, "Call for Help" starts a live video call over Amazon Connect.
Because it rides on the Amazon Connect instance you already run, the kiosk becomes just another channel arriving into your existing contact centre — routed by your queues, answered by your agents, recorded and reported under your existing governance. See the Smart Kiosk, or book a discovery workshop.