Connecting the Smart Kiosk to Genesys Cloud CX
For organisations already running Genesys: the Smart Kiosk's "Call for Help" video escalation is designed to plug into your existing Genesys Cloud CX org — routed by your Architect flows, answered in your agent desktop, governed and recorded under your existing setup.
- How the connection is designed to work — WebRTC video into your Genesys org, via an Architect flow and skills-based routing
- What you already have vs what Velocity adds — configuration against systems you already run
- The planning checklist — agent environment (VDI), network & firewall, camera/mic, routing, data residency
- Licensing & entitlement — the web-engagement and video capability to confirm (a commercial check)
- How kiosk and site context travels with every interaction, so the agent knows where the caller is
UK-based · ISO 9001 & 27001 · ServiceNow Service Specialist Partner · endpoint & licensing details should be validated against current Genesys documentation for your org
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AI now closes most IT service tickets end to end. The exception is the moment a request needs hands. The Smart Kiosk closes that physical last mile, and when a user needs a person, "Call for Help" starts a live video engagement — designed to arrive into the Genesys Cloud CX org you already operate.
Routed by your Architect flows, answered in your Genesys agent desktop, and governed under your existing setup — no new platform, no new vendor in the call path. See the Smart Kiosk, or book a discovery workshop.