Streamlining IT Support with Barcode Lockers

In today's rapidly evolving business landscape, the efficient management of assets is paramount to sustaining operational efficiency and meeting the ever-growing demands of customers. Velocity Smart Technology introduces an innovative solution: smart locker systems, designed to revolutionise asset management and redefine IT support for enterprises.

• Efficient Asset Management: Traditional asset management processes often involve manual tracking and distribution, leading to inefficiencies and errors. Barcode locker systems simplify this process by providing a centralised platform for tracking and managing IT equipment. Each asset is assigned a unique barcode, enabling easy identification and retrieval, thereby optimising resource allocation and minimising downtime.
• 24/7 Access: Unlike conventional IT support methods, such as onsite support or tech bars, barcode enabled smart locker systems offer round-the-clock access to essential equipment. Employees can retrieve items from lockers at any time, eliminating the need to wait for assistance during office hours.
• Integrated ServiceNow Platform: Velocity Smart Technology's intelligent lockers seamlessly integrate with ServiceNow, to streamline IT support processes. Through this integration, users can submit equipment requests directly through the ServiceNow interface, triggering automated workflows for asset allocation and restocking. Emails containing barcodes are generated and sent to users upon request approval, providing secure access to lockers and further streamlining the equipment retrieval process.
• Enhanced Customer Satisfaction: By providing employees with quick and hassle-free access to IT equipment, asset management lockers contribute to enhanced customer satisfaction. Employees no longer have to endure long wait times or navigate complex support channels to obtain the tools they need. Instead, they can effortlessly retrieve items from designated lockers, fostering a positive user experience and improving overall satisfaction levels within the organisation.
• Cost Savings: Traditional IT support methods, such as onsite support or courier services, can incur significant costs associated with labour, transportation, and logistics. Smart locker software using barcode scanners offers a cost-effective alternative by automating asset management processes and minimising the need for manual intervention.

Experience the transformative impact of Velocity Smart Technology's barcode locker solution and unlock the full potential of your IT support operations. Say goodbye to inefficiencies and hello to streamlined asset management with our innovative smart locker systems.