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Are you tired of the never-ending struggle to provide seamless IT support to your employees? It's a common challenge that many companies face, but not all solutions are created equal. Enter Velocity Smart Technology and their innovative Smart Collect app, a game-changing smart locker solution built on ServiceNow. Let's delve into the world of smart lockers and see how they can put an end to your IT support woes.

The IT Support Dilemma

Traditionally, companies have attempted to tackle IT support challenges through various means, but often these solutions fall short:

  1. Onsite Support: While having IT support available in-house during office hours might seem convenient, it's not a feasible solution when emergencies strike outside of those hours. Finding an available technician can be like searching for a needle in a haystack.

  2. Tech Bars: The concept of tech bars is great—quick assistance for IT issues. However, the reality often involves waiting in long queues, especially during peak times. Your precious work hours are wasted standing in line.

  3. Courier Services: Shipping and pickup processes through courier services can be convoluted and time-consuming. Waiting for days to get your essential IT equipment back is frustrating and counterproductive.

  4. Stand-Alone Lockers: Many companies have tried standalone lockers, but they often end up as glorified pigeonholes, lacking organization and reliability. Empty lockers or package congestion only add to the chaos.

Unlocking the Solution with Velocity Smart Lockers

Velocity Smart Technology's Smart Collect app, intricately integrated with ServiceNow, presents a refreshing solution to these persistent IT support issues. Here's how it works:

  • 24/7 Accessibility: Imagine having access to a fully stocked smart locker 24/7. Need to replace a laptop at 2 AM? No problem. Velocity Smart Lockers are available round the clock, offering instant solutions to urgent IT needs.

  • "Click and Collect" Convenience: Seamlessly request laptops, phones, peripherals, or spare parts through your online Service Portal. Once requested, retrieve your items directly from a Velocity Smart Locker™. No more waiting, no more queues.

  • End-to-End Automation: Smart Collect integrates with your existing ServiceNow platform, streamlining the entire process. From request to fulfillment, asset management, CMDB updates, and restocking, it's all automated for a smooth experience.

A World of Benefits Awaits You

By embracing Velocity Smart Lockers, you're not just solving IT support issues – you're transforming your organisation:

  • Extended Service Hours: No more limitations of office hours. With Velocity Smart Lockers, support is available whenever your employees need it.

  • Enhanced Customer Satisfaction: Prompt and hassle-free IT support leads to happier employees and increased productivity.

  • Reduced Support Costs: Say goodbye to unnecessary labor costs and time wasted on inefficient solutions.

Velocity Smart Lockers represent a leap forward in IT support solutions. It's time to say goodbye to the headache-inducing methods of the past and embrace the future of IT support with open arms.

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