A US nuclear energy customer cut on-site IT tickets and engineer travel across distributed sites.
Delivered with Velocity Smart Collect® running natively inside the customer's ServiceNow platform — across security-cleared, distributed locations.
Three customer-confirmed results.
Each measured by the customer against their own pre-Velocity baseline.
A US nuclear energy customer.
A US nuclear energy customer operating distributed sites across multiple states, with ServiceNow standardised for enterprise IT service management and security-cleared environments throughout.
Where nuclear energy IT runs into a distributed-site cost ceiling.
Nuclear energy IT teams face a structural pattern that's distinct from corporate or campus IT. Sites are geographically dispersed, security-cleared, and operationally critical. Routine IT handovers — laptop swaps, peripheral fulfilment, equipment exchange — require engineers to travel long distances per visit, often with multi-hour round trips per ticket. The cost is real both as a line item and as a sustainability concern.
Layered on top of the travel cost is the audit requirement: every device movement on a regulated site needs to be evidenced. Manual processes that work in a single corporate office become unworkable across a distributed nuclear estate.
Why traditional approaches struggle across distributed sites.
For a distributed nuclear energy estate, both manual processes and API-integrated locker platforms struggle for the same underlying reason: they don't scale at constant cost per site. Manual processes scale with travel time. API-integrated platforms scale with security-review burden — each new site adds another vendor data-residency question and another parallel audit trail to reconcile.
What nuclear IT needs is an architecture where adding a new site doesn't add a new security review.
Smart Collect® installed across the distributed estate. Native ServiceNow throughout.
The customer deployed Velocity Smart Collect® as a ServiceNow scoped application running natively inside the platform. Every locker transaction operated as a first-class ServiceNow record from day one — no external data store, no middleware, no parallel audit trail.
For security-cleared distributed sites, the architecture matters more than the hardware. Each new site added no new vendor security review, because Smart Collect® uses the customer's existing ServiceNow RBAC and audit posture. The same chain-of-custody documentation the customer already produced for ServiceNow records covers every Smart Collect® transaction.
Across the estate, workflows on Smart Collect® reduced the volume of in-person engineer visits required to keep sites operational — recovering engineer time, cutting travel kilometres, and improving the carbon footprint of IT delivery in the process.
The hardware platform is already in place. The AI layer activates on top of it.
As ServiceNow's Now Assist and agentic ITSM mature, the same Smart Collect® workflows that cut on-site tickets by 60% become accessible to AI agents — meaning routine site-level IT handovers can run with zero human-in-the-loop. The hardware platform is already in place; the AI layer activates on top of it.
Want to see what Smart Collect® could do for your IT operation?
A 60-minute discovery workshop maps your hardware-request volumes, regulated-site requirements, and ServiceNow architecture — and sizes the throughput uplift available to you.