Episode 1
The Laptop
Dave has the biggest meeting of the quarter at 9:30. His laptop is still on the kitchen table. One request on his phone, and a smart locker opens.
A comedy series from Velocity Smart
Sorted. Meet Vince, the man with the answers.
An office full of the IT problems everyone recognises, and one calm man with a cup of tea who sorts them out. Short episodes, real technology, no customer data harmed.
Episodes 1 to 3, out now
Each episode is under two minutes. Start with The Laptop.
Episode 2
The Charger
Chloe has a big pitch at two and her battery is at four per cent. She taps her badge, a charger drops, and ServiceNow logs it in her name.
Episode 3
The Tech Bar
Dave's laptop has other ideas, and IT is four people across six offices. A Smart Kiosk gets him a new one without the walk.
Watch, subscribe and share
Subscribe on YouTube so you never miss an episode. And when the laptop freezes or the tea runs out, Vince has a GIF for that: the whole cast is on GIPHY, ready for Teams, Slack and your group chats.
This series is made with AI-generated video. The people and companies in it are fictional.
Sorted. Unboxed: the real technology
Every fix Vince makes is something Velocity Smart Collect really does. On Automation Unboxed, the team shows how each one works inside ServiceNow.
Smart lockers
Kit collected and returned around the clock, with ServiceNow knowing who has what from the moment the door shuts. See smart lockers
IT vending
Chargers, headsets and accessories on demand, each one logged against the person who took it. See IT vending
Smart Kiosk
Remote IT help on site, with a locker for the swap and the ticket raised for you. See the Smart Kiosk
Smart Collect
The ServiceNow-certified app behind every fix Vince makes, running inside your own ServiceNow instance. See Smart Collect
The Recipe Library
See how tools you already run, such as Intune, Workday and Nexthink, could combine with Smart Collect so a decision made in software ends with a device in someone's hand. Explore the recipes
Want what Vince has?
Velocity Smart Collect is the only native ServiceNow-certified smart locker and vending application, and all customer data stays in the customer's own ServiceNow instance.