A laptop locker that hands over the machine, and logs every step, without an engineer in the room.
Your team burns hours every week walking laptops to desks, swapping broken machines and chasing loan devices back. A Velocity laptop locker turns each of those into a secure, self-service collection or return: the employee opens one cell with a one-time code or their corporate ID, takes the provisioned laptop or drops the faulty one, and the whole handover writes itself into ServiceNow. It is the same approach regulated, distributed enterprises like Roche, BAE Systems and Centrica rely on to cut onsite IT support by more than 30%.
What is a laptop locker?
A laptop locker is a bank of secure, electronically controlled cells that lets your people collect a provisioned laptop, or return a broken one, without waiting at a service desk. Each cell is sized for a laptop and its accessories, and every door opens only against an approved request. The employee authenticates with a one-time code or their corporate ID, the cell releases, and the collection or return is recorded automatically.
Think of it as a laptop storage locker that doubles as a handover point. Instead of an engineer meeting someone to issue a machine, the laptop vending machine model puts the device in a cell, ready the moment the employee is. Every movement is tied to a person and a ticket, so your IT team keeps a clean chain of custody without standing over the process.
- Secure, individually controlled cells sized for laptops and their accessories
- Self-service issue and return, opened by a one-time code, PIN or corporate ID
- Every handover logged in ServiceNow, so the audit trail builds itself
How laptop lockers work, from request to logged handover.
The employee never joins a queue and your engineer never leaves their desk. Four steps carry a laptop from the stockroom to the person who needs it, and record every one of them along the way.
What a Velocity laptop locker system gives you.
A laptop locker is only as good as the control and the record behind it. Velocity runs the whole thing inside ServiceNow, so access, custody and reporting sit in the platform your team already trusts.
Because the laptop locker system is native to ServiceNow, there is no separate directory to maintain and no middleware to reconcile. Access rules follow the identities and approvals you already run. When a request is fulfilled, the ticket closes itself and the CMDB updates, so nobody keys the same movement twice.
Remote cell release, when someone is stuck. If an employee cannot get to their code, or a cell needs opening for support, your team can release a specific cell remotely from ServiceNow. The action is logged like any other, so the audit trail stays intact even on the exceptions.
What changes for your IT team and your people.
A laptop locker earns its place by taking manual handovers off your team and giving employees their kit without the wait. Here is where each side feels it.
For your IT team
- Zero-touch handover, so no engineer stands at the point of collection
- More than 30% less onsite IT support once self-service collection takes hold
- Between 45 and 60% fewer hardware and service-desk tickets to work through
- A chain-of-custody record that builds itself, ready for audit
For your employees
- A provisioned laptop ready to collect on day one, not days later
- A broken machine swapped in the same visit, not booked in for an engineer
- Collection and return that fit their day, not the service desk's hours
- One code or one badge tap, with nothing new to download or learn
- Regulated, distributed enterprises typically see a return inside year one
- The gains compound as more of the issue-and-return workflow moves to the locker
Your steps to a live laptop locker.
You bring the estate and the use cases; Velocity brings the plan and the ServiceNow expertise. Most deployments follow the same short path from first call to first collection.
IT leaders ask us these questions about laptop lockers.
Ready to see a laptop locker running inside your ServiceNow?
Spend an hour with a Velocity ServiceNow architect and you will leave with your issue-and-return workflows mapped, a pilot sized, and the right cell mix chosen for your sites. You bring the estate; we bring the plan.