Smart IT Vending Machines Built On ServiceNow

ServiceNow-Integrated Smart Vending. Eliminate support tickets, speed device access, and gain real-time visibility and empower your workforce with 24/7 self-serve IT dispensing.

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45–60%

Reduction in Hardware Request Tickets

30%+

Saved Onsite IT Support Time

90%

Reduction in Lost or Misplaced Assets

The biggest problem in IT: The IT Bottleneck

IT departments are overwhelmed with low-value hardware requests — keyboards, chargers, and other peripherals that drain time and resources.
The result: long waits, missing inventory, frustrated users, and wasted IT effort.

The Impact:

Hours lost to trivial tickets

Reduced productivity and higher downtime

Poor asset tracking and rising losses

Inconsistent access across offices and hybrid teams

You need a system that handles the “small stuff” automatically — so IT can focus where it matters most.

Learn about our solution

Trusted by IT Teams Who’ve Been There

You don’t have to keep fighting ticket overload.

At Velocity Smart, we’ve helped IT departments around the world automate hardware requests, reduce downtime, and give employees instant access to the tools they need.

Our ServiceNow-native platform means no extra systems, no complicated setup — just faster service, fewer tickets, and happier teams.

💬 Real Stories from Our Customers

“The rollout across our UK and European offices was seamless. The integration with ServiceNow means every transaction is tracked automatically — we’ve reduced lost assets to almost zero.”

Tomás Rivera, End-User Services Manager

“Before Velocity Smart, our IT team spent hours every week dealing with simple hardware requests. Now, people just collect what they need from the vending machines — no waiting, no tickets. It’s made a noticeable difference in productivity across the business.”

Laura Bennett, IT Operations Lead

Velocity Smart Vending

Explore Our Smart Vending Devices

“We offer a suite of smart dispensing devices to suit different deployment scales, item types, and use-case scenarios. All integrate seamlessly with ServiceNow via our Velocity Smart Collect™ platform.”

VelocitySmart-IDEAseriesVendingonabackground-EPH-BC-07Mar2025

IDEA6

Mid-size queues, mixed items

6 lanes, 10″ touchscreen, adjustable lanes
Spiral-free dispensing, modular shelves, gentle conveyor, break-proof glass

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IDEA9

High-demand / large scale

9 lanes, 22″ touchscreen, high capacity
Spiral-free dispensing, modular shelves, gentle conveyor, break-proof glass

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Smart Locker

Flexible storage for any kind of peripheral

Secure storage and pick-up of laptops, phones, high-value items
High-automation workflows, full provisioning & patching

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Need guidance on device selection? Get a personalised recommendation →

How Smart Vending Works

We've made Smart Vending do one simple thing: work perfectly with ServiceNow

While the process the employee follows is incredibly easy, the important stuff happens seamlessly behind the scenes. There is no separate Smart Vending application to use, or integrate to, every single task from restocking, to reports, to setting allowance levels or managing access is all performed in our ServiceNow certified Velocity Smart Collect™ application right inside your instance of ServiceNow.

User(s) are registered by the admin for Vending service.
User goes to Vending machine and authenticates with SID card (or optional QR code).
User selects the position of the Item they want.
The item is dispensed by the Vending Machine.
User collects the Item.
The Vending machine updates the Velocity Smart Cloud with the transaction.
The Velocity Smart Cloud initiates the creation of a request ticket for the item in the customer ServiceNow platform.

Velocity Smart Vending

Why Choose Velocity Smart Vending

24/7 Availability

Self-service access anytime, anywhere

Built on ServiceNow

Fully native integration for seamless workflows

Mobile Access

Request, collect, and track directly from your phone.

Fewer IT Tickets

Automate low-value hardware requests instantly

Real-Time Inventory

Full visibility of assets and usage across sites

Scalable & Secure

Easily expand across locations with enterprise-grade security

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Global Support & Restocking Services

Of course, you need more than just a great solution. You need great service to help manage it. With our Global support network, we offer a full range of Vending Restocking and Support Services to meet your enterprise needs.

Global Restocking & Service Network
Device Delivery Across Tariff Barriers
On-the-ground Support & Maintenance
Scalable Rollouts & Expansion Assistance

Global Support Services

Restocking Services

Powered by Velocity Smart Collect™

Velocity Smart Collect™ is our ServiceNow-native platform that automates every part of the smart vending and locker experience — no extra apps, no syncs, no hassle. Supports automated provisioning, equipment lending, and “click & collect”

Request

Employees order what they need through ServiceNow or directly from their phone.

Approve & Track

Smart Collect® automatically checks stock, triggers approval, and tracks every transaction

Collect & Restock

The user picks up their item using a secure code, while Smart Collect® updates inventory and restock levels instantly.

Learn more about Smart Collect

Find out how to implement it

VELOCITY SMART COLLECT

Application Features

With every feature available within your ServiceNow, all our Vending management and user features are available out-of-box with Velocity Smart Collect™

User access management

Registration

Allowance level management

Transactions recording

Reporting

Restocking management

Learn More about Smart Collect™ Vending Application Features

How Much Could You Save? Request a Free Business Case Now!

Wondering how much time and money Smart Lockers and Vending could save your business? Our free, personalized business case provides a detailed analysis of your potential cost reductions, efficiency gains, and ROI—tailored to your exact operations. Get the data you need to make an informed decision and present a strong case to stakeholders.

Get your Business Case for Smart Vending

Smart Vending Machine Lease Options

We have a range of Smart Vending Machine purchase options to suit your business.

Love CAPEX? Prefer OPEX? Velocity has a range of purchase options designed for your business requirements.

The Smart Devices can be purchased up front, or we can help you to find a Lease deal from a range of Locker understanding finance firms.

Click the link below to find out more about our range of lease options

Learn more about Leasing

EXPLORE

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