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AI and service desk · one recipe

Flow by ServiceNow and Smart Collect® recipes

A standalone AI service desk from ServiceNow that answers employees in Microsoft Teams, Slack and email, with or without the full ServiceNow platform. Flow takes the conversation and raises the request, then asks Smart Collect® to reserve the device, so the answer to a broken laptop can be a code in the same chat.

Recipes with Flow by ServiceNow

One recipe that use Flow by ServiceNow.

An employee opening a Velocity smart locker with a code on their phone07
AI intakeConcept

Ask Flow, collect from the locker

The answer to a broken laptop is a code, not a queue.

Read the recipe →
Velocity, the handsAI and service deskServiceNow platformDevice and endpoint managementSecurityHR systemsCollaboration and contact centre
A recipe concept. Recipes show what becomes possible when tools you already own are combined with Smart Collect®. They are not off-the-shelf integrations. We build a recipe with you, and with the vendor, when it fits your estate.
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