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AI and service desk · two recipes

ServiceNow Otto and Smart Collect® recipes

ServiceNow's AI assistant, built into the platform and bringing together Now Assist, Moveworks and AI Experience. Otto understands the request, diagnoses the problem and decides what should happen. Because Smart Collect® is a ServiceNow application, Otto can reserve a locker cell or vending item like any other record.

Recipes with ServiceNow Otto

Two recipes that use ServiceNow Otto.

A Velocity smart locker bank running on ServiceNow in an office08
AI intakeConcept

Otto closes the physical ticket

The AI finishes the ticket, including the physical part.

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An employee holding a broken laptop up to a Velocity Smart Kiosk during a video call09
AI intakeConcept

The kiosk with a face

AI-first support, in person.

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Velocity, the handsAI and service deskServiceNow platformDevice and endpoint managementSecurityHR systemsCollaboration and contact centre
A recipe concept. Recipes show what becomes possible when tools you already own are combined with Smart Collect®. They are not off-the-shelf integrations. We build a recipe with you, and with the vendor, when it fits your estate.
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