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Collaboration and contact centre · one recipe

Microsoft Teams and Smart Collect® recipes

Microsoft's collaboration and chat app. Teams is where employees ask for help. With Flow or Otto behind it, the reply can be a locker code in the same chat.

Recipes with Microsoft Teams

One recipe that use Microsoft Teams.

An employee opening a Velocity smart locker with a code on their phone07
AI intakeConcept

Ask Flow, collect from the locker

The answer to a broken laptop is a code, not a queue.

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Velocity, the handsAI and service deskServiceNow platformDevice and endpoint managementSecurityHR systemsCollaboration and contact centre
A recipe concept. Recipes show what becomes possible when tools you already own are combined with Smart Collect®. They are not off-the-shelf integrations. We build a recipe with you, and with the vendor, when it fits your estate.
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