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Collaboration and contact centre · two recipes

Amazon Connect and Smart Collect® recipes

Amazon's cloud contact centre service. Amazon Connect brings a live agent in by video at the Smart Kiosk, with the ticket already in front of them, and lets a call end with a device ready to collect.

Recipes with Amazon Connect

Two recipes that use Amazon Connect.

An employee using a Velocity Smart Kiosk in an office lobby06
AI intakeConcept

AI tech bar

A tech bar that is open whenever the building is.

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An employee walking up to a Velocity Smart Kiosk in a corridor10
AI intakeConcept

Voice to locker

Calls that end with a device, not a courier.

Read the recipe →
Velocity, the handsAI and service deskServiceNow platformDevice and endpoint managementSecurityHR systemsCollaboration and contact centre
A recipe concept. Recipes show what becomes possible when tools you already own are combined with Smart Collect®. They are not off-the-shelf integrations. We build a recipe with you, and with the vendor, when it fits your estate.
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