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ServiceNow platform · eight recipes

ServiceNow and Smart Collect® recipes

The platform your service desk, assets, approvals and workflows already run on. ServiceNow runs the workflow in every recipe: the ticket, the asset, the approval and the audit. Smart Collect® runs inside it, so the physical handover is just another record in your instance.

Recipes with ServiceNow

Eight recipes that use ServiceNow.

An employee walking towards a bank of Velocity smart lockers in a bright office01
Device healthConcept

Predictive device replacement

The laptop is replaced before anyone reports it broken.

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An employee returning a broken laptop to a Velocity smart locker03
Device healthConcept

Break-fix swap

A broken laptop swapped without an engineer at the moment of need.

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An employee returning a laptop to a Velocity smart locker at the end of the day05
LifecycleConcept

Leaver return

Devices recovered with a full chain of custody.

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An employee walking up to a Velocity Smart Kiosk in a corridor10
AI intakeConcept

Voice to locker

Calls that end with a device, not a courier.

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An employee collecting a replacement laptop from a Velocity smart locker with a phone code12
SecurityConcept

Lost or stolen device

Back to work the same day, with the old device secured.

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An employee collecting a new laptop from a Velocity smart locker14
LifecycleConcept

Zero-touch Mac refresh

Refreshes without appointments.

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An employee returning a loan laptop to a Velocity smart locker16
LifecycleConcept

Shared equipment loan

Shared kit that comes back.

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An employee collecting equipment from a Velocity smart locker in an open office17
Field and facilitiesConcept

Meeting room recovery

Rooms that keep working.

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Velocity, the handsAI and service deskServiceNow platformDevice and endpoint managementSecurityHR systemsCollaboration and contact centre
A recipe concept. Recipes show what becomes possible when tools you already own are combined with Smart Collect®. They are not off-the-shelf integrations. We build a recipe with you, and with the vendor, when it fits your estate.
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Tell us how you use it. We will work out the recipe with you.

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