Smart Locker Use Cases for IT Teams

Device swap and repair: Employees place a broken device in a locker, and IT automatically allocates a replacement. No queuing, no courier, no downtime.

New starter onboarding: Pre-configured devices are loaded before a new employee's first day. They collect equipment immediately without IT staff involvement.

Remote and hybrid workforce support: Smart lockers across multiple offices ensure employees at every site can access hardware regardless of whether IT staff are present.

IT consumable distribution: Alongside smart vending machines, lockers manage higher-value items such as laptops, tablets, and phones that require individual assignment and tracked handoff.

We've made Smart Lockers do one simple thing: work perfectly with ServiceNow 

 While the process the employee follows is incredibly easy, the important stuff happens seamlessly behind the scenes. There is no separate Smart Lockers application to use, or integrate to, every single task from restocking, to reports, to setting allowance levels or managing access is all performed in our ServiceNow certified Velocity Smart Collect™ application right inside your instance of ServiceNow.

Frequently Asked Questions — Smart Locker Systems

Q: What is a smart locker system?

A smart locker system is a bank of electronically controlled, networked compartments that automate the secure storage, handoff, and tracking of assets. Users collect or return items using authentication (ID card, QR code, or PIN) and every transaction is recorded automatically.

Q: How is a smart locker different from a standard locker?

Standard lockers require manual key or combination management with no digital access record. Smart lockers are network-connected, track every access event, integrate with ITSM platforms like ServiceNow, and can be managed remotely — eliminating physical key management and manual asset logging.

Q: Do Velocity smart lockers work with ServiceNow?

Yes — via the Velocity Smart Collect™ application, the only Built On Now certified smart locker management app. Every locker transaction automatically creates or updates a ServiceNow request, asset record, and approval workflow.

Q: Can smart lockers be used outside of IT?

Absolutely. While Velocity specialises in IT-focused solutions, the hardware is used across facilities management, HR onboarding, manufacturing (PPE and tools), healthcare, education, and more.

Q: What makes Velocity smart lockers intelligent?

The Velocity Smart Collect™ platform provides real-time asset tracking, automated request fulfilment, CMDB updates, restock alerts, and full audit trails — all managed from within your existing ServiceNow environment.